NEC Corporation

Systems Engineer, Voice Systems

NEC Corporation  •  Darwin, AU (Onsite)  •  1 day ago
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Job Description

About the role

The Systems Engineer, Voice Systems role involves displaying strong analytical skills and debugging techniques to troubleshoot and resolve Voice System service issues through structured fault management techniques. This will include an ability to undertake root cause analysis of problems and action change and problem requests. The role will also maintain voice system servers and applications, PABXs and other related devices and be involved in some projects.

Key responsibilities

  • Investigate and analyse incidents raised by clients
  • Troubleshoot and resolve incidents and problems with SIP, PABX, Unified Communications, voice related server and voice application systems and related peripheral issues
  • Respond to Major Incidents promptly and with urgency
  • Ensure all requests are resolved promptly, in line with contracted Service Level targets, and with timely communication to clients
  • Responsible for on-going support, management and maintenance for Voice system related applications
  • Collaborate, undertake, complete and record projects, or project tasks assigned by the Project Manager

About you

  • 3 + years in relevant voice (or similar) systems support and troubleshooting, operation and maintenance
  • Sound knowledge of relevant SIP, PABX, Unified Communications, voice related server technologies and tools or strong capacity to develop this knowledge
  • Experience with coordinating projects in a voice system or server environment is desirable
  • 3 + years providing quality customer service in the area of technology support
  • 3 + years working in a managed services environment, providing contracted technology services to large clients. This includes working to contracted Service Level Agreements (SLAs)
  • High Level of communication and interpersonal skills and ability to understand technical issues and clearly articulate solutions to clients
  • Understanding of ITIL and ITSM tools such as Remedy, Service Now
  • Ability to quickly comprehend system architecture
  • Ability to analyse problems and quickly identify and implement solutions

About us

NEC Australia is a leading technology company that delivers a complete portfolio of ICT and phone solutions and services to large enterprise, small business and government customers. NEC Australia helps customers gain greater business value from their technology investments, by delivering end-to-end technology solutions, business and IT transformation consultancy, professional services, communications solutions, application and solutions development and infrastructure and applications managed services and support.

If you're looking to join a team where collaboration, technical excellence and innovation are valued, and where your contributions help drive our success. Apply today.
NEC Corporation

About NEC Corporation

NEC Corporation has established itself as a leader in the integration of IT and network technologies while promoting the brand statement of “Orchestrating a brighter world.” NEC enables businesses and communities to adapt to rapid changes taking place in both society and the market as it provides for the social values of safety, security, fairness and efficiency to promote a more sustainable world where everyone has the chance to reach their full potential. For more information, visit NEC at http://www.nec.com

NEC's Strengths and Competencies

・Named "2017 Global 100 Most Sustainable Corporations in the World"​ an Index Listing the World’s 100 Most Sustainable Corporations

・Named one of the "World's Top 100 Most Innovative Organizations for 2016"​ by Thomson Reuters

・Face recognition technology achieved No. 1 in the recent Face in Video Evaluation (FIVE, *1) testing performed by the U.S. National Institute of Standards and Technology (NIST) (*2)

(*1) https://www.nist.gov/programs-projects/face-video-evaluation-five

(*2) Results shown from the Face In Video Evaluation (FIVE), the Multiple Biometric Grand Challenge (MBGC), the Multiple Biometric Evaluation (MBE) and the Face Recognition Vendor Test (FRVT) do not constitute endorsement of any particular product by the U.S. Government.

** Please note that we reserve the right to delete any comments posted on NEC Corporation’s LinkedIn page that are deemed extremely defamatory or libelous to any company or individual, or that may be offensive to others.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Tokyo, JP
Year Founded
Unknown
Website
nec.com
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