We’ve been proudly serving Australian communities since 1914 and have grown to become a top 30-listed company on the ASX with a portfolio of iconic homegrown brands. At the heart of our continued success is over 115,000 team members working across the country, all contributing to bringing our customers smiles. You’ll not only get to see your work make a difference, you’ll be part of a team working together to help Australians eat and live better every day.
Our Technology team is the backbone of the business, building and maintaining the information technology infrastructure that support Coles Group. As a part of the Technology team, you get the opportunity to work through complex, challenging, meaningful problems using large data sets and new technologies to expand your skills and experience.
You’ll join our Technology function, working on the ServiceNow platform that supports Technology, Security, Digital and Business teams. The team is focused on keeping the platform stable, secure and maintainable while enabling reliable integrations, automation and service management capabilities across a large and complex environment.
As a ServiceNow Systems Engineer, you’ll work alongside experienced ServiceNow engineers in a fast-moving, evolving technology environment, with ServiceNow forming a critical technology backbone across the organisation.
You’ll support the health, stability and security of production and non-production environments, while delivering regular upgrades, releases, clones and new platform functionality. You’ll work across ITSM, ITOM, CMDB, Vulnerability Response, Change Velocity DevOps, Service Portal, Virtual Agent, Walk-up Experience, Remote Tables, Discovery, MID Servers and adaptive authentication.
You’ll design and build secure integrations using Integration Hub, spokes, REST and SOAP, support SAML, OAuth and mTLS, and improve CMDB and Asset data quality across on-premise, cloud and hybrid environments.
You’ll also contribute to exciting projects and rewarding BAU work, building applications, scripts, flows, business rules and automation using configuration-first principles, JavaScript and PowerShell. Extensive ServiceNow experience is essential, ideally across ITOM and Now Assist.
You’re a hands-on ServiceNow engineer who understands the platform beyond ticketing. You can independently troubleshoot platform, integration and CMDB issues, deliver well-designed changes and work effectively alongside experienced engineers on larger initiatives.
You’ll join a collaborative team where your ServiceNow expertise will help strengthen platform reliability, improve engineering outcomes and enable better experiences for teams across the business.
We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.
We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au
Job ID: 189648
Employment Type: Full time
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Coles is one of Australia’s leading retailers, with an extensive footprint of over 1,800 retail outlets nationally. We employ more than 115,000 team members, engage with more than 8,000 suppliers, and we welcome millions of customers through our store network and digital platforms every week.
We are one of Australia’s largest employers and our workforce includes in store, corporate, manufacturing, distribution, and fulfilment. Our team members reflect the diverse communities in which we operate and we strive to make Coles a great place to work.
• Our vision is to become the most trusted retailer in Australia and grow long-term shareholder value.
• Our purpose is Helping Australians eat and live better every day.
• Our priority is to provide leading food, drink, and home solutions that are delicious, sustainable, and healthy for our customers every day, both in-store and online.
