Job Description
The Systems Engineer, Senior serves as a technical project leader and subject matter expert, responsible for driving complex IT initiatives that enhance the Keck Medicine of USC's multi-platform system environment. This role oversees the planning, design, and execution of solutions that address critical business and technology challenges. Working across IT disciplines and with business stakeholders, the Systems Engineer, Senior ensures that systems are architected, implemented, and maintained to deliver reliable, secure, and high-performing services.
Departmental Specific Summary
Essential Duties
- Provides architectural recommendations and implements strategic solutions to resolve IT system challenges stemming from database, infrastructure, or distributed system constraints.
- Monitors emerging technologies and industry developments, assessing applicability and making recommendations for adoption to strengthen future system architecture and project outcomes.
- Leads system capacity and performance analysis for both batch and online environments; develops and maintains data and process models to inform architectural planning and system optimization. Conducts capacity planning and performance analysis to guide system optimization and propose architecture improvements.
- Analyzes, develops, and proposes solution designs for complex service requests, incident reports, and system issues, ensuring timely resolution within project and organizational objectives. Leads analysis and solution design for major service requests, incident resolutions, and system enhancement projects.
- Oversees the implementation of solutions, ensuring technical accuracy, adherence to timelines, and successful project outcomes. Implements and/or supervises the implementation of solutions, ensuring project deliverables are met and that system, database, or performance issues are effectively addressed.
- Ensures compliance with organizational security directives by integrating security requirements into project planning and execution. Integrates software security directives from HIT Information Security departments into project plans and system implementations to ensure compliance and risk mitigation.
- Provides oversight and strategic recommendations for the technical security of desktops and servers, coordinating with HIT Security and ITS IT Security to align with enterprise initiatives. Oversees the maintenance and update of departmental firewalls in alignment with ITS IT Security initiatives, ensuring secure system configurations.
- Coordinates with IT staff across functions and partners with cross-functional IT teams to manage dependencies, resolve technical challenges and issues, and ensure effective communication and alignment on project deliverables throughout project lifecycles.
- Partners with clients and vendors to foster strong working relationships, proactively identifying risks or issues that could impact business operations; develops and presents solution options, manages expectations, assesses risks, and proposes strategic solutions that support business operations.
- Prepares, produces, and maintains comprehensive technical documentation, including system designs, technical specifications, project deliverables, and related documentation to support ongoing project work and knowledge transfer.
- Mentors, trains, and develops new team members, fostering technical growth, building project readiness, and ensuring effective use of tools and support software within the environment.
- Coordinates system patching and vulnerability remediation as part of broader infrastructure improvement initiatives and applies patches and remediates vulnerabilities on assigned systems.
- Oversees administration of user accounts and access management on assigned systems, ensuring security policies are upheld and access issues are resolved efficiently.
- Performs other duties as assigned.
Required Qualifications:
- Req Bachelor’s Degree Bachelor’s degree in Computer Science or a related field
- OR the equivalent combination of experience and education that would demonstrate the capability to successfully perform the essential functions of this position.
- Req 7 years experience supporting and implementing technology environments.
- Req Proficient in the use of diagnostic and administrative tools to support project execution and systems oversight.
- Req Strong analytical and problem-solving skills applied to complex technical and project challenges.
- Req Demonstrated ability to deliver high-quality customer service while balancing competing priorities.
- Req Excellent communication (oral and written) and interpersonal skills, with the ability to collaborate across teams and stakeholders.
- Req Skilled in evaluating multiple solution paths and recommending the most effective approach within project and organizational guidelines.
- Req Adept at presenting technical information, gaining stakeholder buy-in, and influencing decision-making to ensure successful outcomes.
- Req Exercises sound judgment to make timely, policy-aligned decisions in dynamic environments.
- Req Capable of managing and prioritizing workload across multiple concurrent projects to meet evolving deadlines.
- Req Provides after-hours and weekend support for service-related issues, ensuring minimal impact on business continuity.
- Req Proficient in the use of diagnostic and administrative tools to support project execution and systems oversight.
Required Licenses/Certifications:
- Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)
USC Care Medical Group serves as the sole physician entity reporting to the USC Health System, uniting faculty clinical practice under Keck Medicine of USC. This entity oversees clinical governance, physician and ambulatory services, and core enterprise functions including billing, contracting, and financial operations. The organization encompasses 17 clinical departments, with approximately 1,500 physicians and 2,000 staff delivering care across more than 80 locations from Kern County to Orange County and into Las Vegas. USC Care Medical Group is the engine for patient-centered growth—advancing quality, safety, access, and financial strength through integrated, system-level thinking that transcends silos and traditional models. By building bridges across the enterprise, embracing innovation, and leveraging technology, we deliver seamless, 5-Star access and service while expanding clinical reach and diversified models of care. Our work fuels a sustainable cycle of good health—organizationally, financially, and within the communities we serve—driving continued growth from within and beyond the system’s boundaries.
The annual base salary range for this position is $99,507.00 - $164,559.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to theBackground Screening Policy Appendix Dfor specific employment screen implications for the position for which you are applying.
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu Inquiries will be treated as confidential to the extent permitted by law.
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