Enterprise Engineering organization manages one of the largest macOS client fleets in the world. Our focus is to consistently raise Amazon's security bar while ensuring a smooth productivity experience for our end users. We are a team of builders managing the solutions for Amazon's global macOS client fleets. We use AWS products to evolve traditional enterprise tools and services at a large scale.
We are looking for a Systems Engineer with deep macOS troubleshooting expertise and hands-on fleet management experience. This role is heavily focused on diagnosing complex macOS issues at enterprise scale, maintaining fleet health, and driving operational excellence across our global device estate. If you thrive in high-pressure troubleshooting scenarios, enjoy root-causing elusive system issues, and have a passion for keeping large fleets running smoothly — this is the role for you.
In this role, you and your team will directly influence Amazon's macOS experience roadmap. You will manage, monitor, and maintain a growing fleet of macOS client devices using MDM platforms, native Apple tooling, and AWS-hosted infrastructure. This is a hands-on operational role where your daily activities center around macOS troubleshooting, fleet health management, incident response, performance analysis, and continuous improvement of our management stack.
Key job responsibilities
Troubleshoot and resolve complex macOS issues (system crashes, kernel panics, performance degradation, network connectivity, authentication failures) in a globally scaled enterprise environment
Manage macOS fleet operations — OS patching, software deployments, configuration profile management, and MDM policy enforcement across tens of thousands of devices
Monitor fleet health — proactively identify trends, anomalies, and emerging issues through telemetry, dashboards, and alerting systems
Drive incident response — lead triage for fleet-impacting events, coordinate cross-functional resolution, and produce root cause analyses (RCAs)
Maintain and improve client management service infrastructure hosted in AWS
Develop runbooks and knowledge base documentation for recurring issues and escalation procedures
Collaborate with engineering teams on OS upgrade rollouts, compatibility testing, and risk mitigation strategies
Contribute to automation of repetitive operational tasks to improve fleet reliability and reduce manual intervention
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 104,500.00 - 160,000.00 USD annually
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.
Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world.
Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind.
You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.
