Job Description

Own complex troubleshooting, support the delivery, and help keep modern customer environments running securely and smoothly.

At efex, our Systems Engineers are trusted to take real ownership of escalated support and technical outcomes. This role is for an experienced Level 2 engineer who enjoys solving complex problems, working across modern Microsoft environments, and contributing to projects, while still working within a clear and supportive escalation structure.

You’ll sit at the intersection of cloud, identity, endpoint, and security, working across a varied customer base in a fast-paced MSP environment. It’s a role where strong technical judgement, structure, and follow-through matter just as much as hands-on capability.

Who We Are

With over 20 local branches supported by a strong national presence, efex is one of Australia’s leading IT and digital services providers. We deliver right-sized solutions across IT, print, and communications that help businesses run smarter, simpler, and more efficiently.

Our culture is approachable and business focused. We speak in plain language, value accountability, and put people first, both our clients and our team.

The Role

Based in our Sydney CBD office, this is a Level 2 Systems Engineer role focused on escalated BAU support with exposure to project delivery across cloud, endpoint, and security platforms.

This is not a junior role, and it’s not a senior architecture position. You’ll be trusted to handle complex troubleshooting, work across multiple customer environments, and support the delivery of technical outcomes, with senior engineers and architects available for escalation and guidance when required.

The role is approximately 75% BAU support and 25% project involvement.

You’ll be responsible for:

• Providing Level 2 escalation support across cloud, endpoint, and server environments
• Troubleshooting incidents, problems, and service requests across the Microsoft stack
• Supporting Microsoft 365 services including Exchange Online, SharePoint, OneDrive, Intune, and Autopilot
• Managing and supporting Windows, macOS, iOS, and Android endpoints
• Supporting identity and access controls including MFA and Conditional Access
• Responding to endpoint and security-related incidents such as compromised accounts or lost devices
• Assisting with delivery of cloud, security, infrastructure, and virtualisation projects
• Working closely with senior engineers, solution architects, project managers, and service delivery
• Maintaining accurate documentation and contributing to the knowledge base
• Working to SLAs and communicating clearly with customers

About You

You’re a capable, hands-on Systems Engineer who’s comfortable operating at a strong Level 2 and starting to stretch into more complex environments.

You enjoy troubleshooting, take pride in getting to the root cause of issues, and understand the balance required in an MSP between BAU delivery, customer communication, and project support. You don’t need to design enterprise platforms, but you do need to understand how they work and how to support them well.

You’ll thrive in this role if you:

• Have solid experience supporting Microsoft 365 and Entra ID environments
• Are confident working with endpoint platforms such as Intune and Autopilot
• Have supported endpoint security tools like Defender for Endpoint or SentinelOne
• Are comfortable working across multiple customer environments
• Enjoy complex troubleshooting rather than following runbooks blindly
• Can balance escalated BAU work alongside project tasks
• Document clearly and communicate professionally with customers and internal teams

Technical Experience We're looking For

• Microsoft 365 administration (Exchange Online, SharePoint, OneDrive)
• Identity and access support, including hybrid environments (Entra ID, on-prem AD sync, MFA, Conditional Access)
• Endpoint management via Microsoft Intune, including compliance policies, app deployment, and remediation
• Supporting Windows Autopilot device enrolment and troubleshooting policy or compliance issues
• Managing and supporting Windows, macOS, iOS, and Android endpoints
• Endpoint security and EDR support (Defender for Endpoint and/or SentinelOne), including performance and conflict troubleshooting
• Exposure to security baselines such as Essential 8 or Intune baselines
• PowerShell experience using and adapting existing scripts for administration, bulk changes, and reporting
• Windows Server fundamentals (AD, DNS, DHCP, GPOs), including patching and BitLocker key management
• Solid networking fundamentals (DNS, VPNs, firewall rules, connectivity troubleshooting)

Exposure to VMware, Citrix, migrations, or infrastructure projects is desirable but not essential.

Essential Requirements

• Minimum 3 years’ experience in a Managed Service Provider (MSP)
• Proven Level 2 systems support experience
• Strong written and verbal communication skills
• NSW Driver’s Licence

What We Offer

• Competitive salary we reward performance and results
• Supportive, down-to-earth culture collaboration and respect are at the heart of efex
• Birthday leave enjoy your special day off on us
• Wellbeing leave take up to two days from your personal leave each year to focus on your wellbeing
• Career pathways grow your technical depth over time, whether that’s moving further into cloud, security, projects, or senior engineering roles

Ready to work across modern cloud and endpoint environments and take the next step in your systems engineering career?

Apply now and bring your technical capability to efex.

Please note: all shortlisted candidates will be required to undergo a National Police Check as part of the recruitment process.