About This Opportunity CTI Staffing is partnering with a leading national grocery retail organization to find a Senior POS & Payments Business Systems Analyst for their store technology team. This is a hybrid role (3 days per week onsite) based out of one of several regional offices in North Carolina, Pennsylvania, New England, or the Chicago area. The team keeps in-store card payments fast, secure, and reliable across a large store network. You’ll be the person who knows how payments actually move from the PIN pad to the processor, and you’ll shape how those systems are designed, upgraded, and supported. This is a contract-to-hire opportunity. What You’ll Do Own the design, configuration, and integration of POS and payment solutions across multiple platforms Lead medium to large payments initiatives from discovery and requirements through testing, rollout, and support Serve as a go-to expert on payment processing flows, PIN pad devices, and store systems Lead triage and root cause analysis for high-priority production issues, including incident bridge calls Translate needs from Retail Operations, Payments, and Finance into clear user stories and technical designs Manage relationships with payment vendors and service providers Support PCI and audit activities, including access reviews and controls validation Mentor junior analysts and raise the bar on documentation, testing, and delivery Requirements What You Bring Must-Have: 5+ years leading solution design, system integration, and end-to-end delivery on complex platforms Hands-on experience configuring or integrating POS systems, payment gateways/EPS, or payment devices (Verifone, Ingenico) Solid understanding of credit/debit payments, including authorization flows, devices, and settlement Experience supporting large-scale retail environments Track record leading production incident triage and root cause analysis Strong communication skills with both technical teams and business stakeholders Ability to work onsite 3 days per week at a regional office Current authorization to work in the US on a full-time basis Nice-to-Have: ACI Retail Commerce Server or NCR Connected Payments (OpenEPS, ServerEPS, WebEPS) PIN pad configuration, key management, and estate management tools POS platforms such as NCR Storeline, NCR Emerald, or Toshiba ACE Grocery or fuel retail background PCI compliance and payment security experience; Agile delivery Technical Environment: ACI Retail Commerce Server, NCR Connected Payments, Verifone and Ingenico PIN pads, NCR and Toshiba POS platforms, PCI DSS, Agile/product delivery. What Success Looks Like: Owning at least one payments initiative end to end within your first few months Becoming a trusted voice on production incidents and helping cut repeat issues Delivering designs that engineering and vendors can build from with minimal rework
CTI Staffing has established itself as South Florida's premier technology solution provider. A privately held firm in operation since 1998, CTI Staffing has a reputation as a firm that cares about its clients as well as its employees.
CTI's Management and Development team approaches tasks with unparalleled dedication and attention to detail, whether its staff augmentation or a fully outsourced project. CTI’s clients know that their projects will be completed on-time, within budget, and with a superior level of professionalism they have come to expect.
