Job Description

IGT, where innovation meets entertainment on a global scale! From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences—powered by world‑class content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership.

Whether it’s spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long‑term value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to customers we serve. If you’re ready to bring your talent to a team shaping the future of entertainment, your next big move starts here - www.igt.com.

Responsibilities

The Systems Engineer II is responsible for the deployment, integration, support, troubleshooting, and optimization of IGT's enterprise gaming solutions in casino environments. This role serves as a technical subject matter expert across multiple infrastructure disciplines including Windows Server, Linux, SQL Server, virtualization, storage, networking, cybersecurity, cloud-enabled technologies, and containerized applications.

Working closely with customers, project teams, software development, product support, and third-party vendors, the Systems Engineer II delivers system implementations, upgrades, migrations, and operational support for critical casino management systems. The position requires strong analytical skills, a customer-first mindset, and the ability to resolve complex technical issues in high-availability environments.

This role offers exposure to a diverse technology stack and provides opportunities to develop expertise across gaming systems, infrastructure architecture, automation, virtualization, cybersecurity, and emerging technologies.

System Deployment & Integration

• Install, configure, upgrade, and support IGT gaming systems and related infrastructure.
• Execute software deployments, platform migrations, and infrastructure modernization projects.
• Configure and maintain Windows Server, Linux, SQL Server, virtualization platforms, and storage solutions.
• Support implementation of high-availability and disaster recovery solutions.

Infrastructure & Platform Support

• Troubleshoot complex system, application, database, and network issues.
• Perform system health assessments and proactively identify infrastructure risks.
• Support physical and virtual environments including VMware, Hyper-V, Nutanix, and cloud-enabled solutions.
• Monitor and optimize system performance, availability, and security.

Networking & Security

• Assist with troubleshooting enterprise networking technologies including routing, switching, VPNs, firewalls, load balancers, and network segmentation.
• Support cybersecurity initiatives, security hardening, vulnerability remediation, SSL/TLS implementation, and identity management solutions.
• Ensure adherence to gaming regulatory requirements and security standards.

Database Administration

• Deploy, configure, maintain, and troubleshoot Microsoft SQL Server environments.
• Support database migrations, backup and recovery operations, performance tuning, and disaster recovery processes.
• Utilize T-SQL and SQL troubleshooting techniques to support customer environments.

Automation & Continuous Improvement

• Develop and maintain automation tools, scripts, and operational processes using PowerShell and other scripting technologies.
• Participate in process improvement initiatives focused on efficiency, reliability, and customer satisfaction.
• Contribute to technical documentation, knowledgebase articles, SOPs, and deployment standards.

Customer Engagement

• Serve as a trusted technical advisor during customer implementations and support engagements.
• Communicate technical information effectively to customers, project stakeholders, and internal teams.
• Participate in on-call support, escalation management, and major incident response activities as required.

Qualifications

• Bachelor's Degree in Information Technology, Computer Science, Engineering, or related field; or equivalent combination of education and experience.
• Minimum 3 to 5 years of experience supporting enterprise infrastructure environments.
• Experience with:
• Strong verbal and written communication skills.
• Ability to obtain and maintain gaming licenses and security clearances as required.
• Ability to travel up to 15%, based on business needs.

Preferred Qualifications

Operating Systems

• Windows Server 2016/2019/2022/2025
• Red Hat Enterprise Linux, Rocky Linux, Ubuntu, or similar Linux distributions

Databases

• Microsoft SQL Server
• SQL High Availability and Disaster Recovery technologies
• T-SQL scripting and performance troubleshooting

Virtualization & Storage

• VMware vSphere
• Microsoft Hyper-V
• Nutanix AHV
• SAN and NAS technologies
• Ceph or enterprise storage platforms

Networking

• Cisco, Juniper, Dell, Aruba, Brocade
• Firewalls and VPN technologies
• HAProxy, F5, A10, NGINX, OPNsense
• DNS, DHCP, VLANs, routing, switching, and load balancing

Automation & DevOps

• PowerShell
• Python
• Git
• CI/CD concepts
• Infrastructure as Code principles

Cloud & Container Technologies

• Docker/Podman
• Kubernetes/OpenShift
• Container orchestration platforms
• Hybrid cloud infrastructure concepts
• AWS experience

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve and to fostering an inclusive environment where all employees feel valued, respected, and engaged. IGT is an equal opportunity employer and provides equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We thank all applicants for their for applying; however, only those selected to interview will be contacted.

Base pay is one component of IGT’s total rewards program. Depending on the role, employees may be eligible for bonus or commission opportunities. IGT also offers a comprehensive benefits package, which may include a 401(k) savings plan with company contributions, medical, dental, and vision insurance, life and disability coverage, paid time off, tuition reimbursement, and other wellness programs, subject to eligibility requirements.

IGT is the global leader in gaming. For more information, please visit www.igt.com.