Job Description

ABOUT THIS POSITION

This position delves into the realm of cutting-edge technologies, encompassing both hardware and software. As a Systems Engineer, you will collaborate with the other support team members and leaders to deliver timely resolutions to internal and external client support requests within the company's dynamic infrastructure environment, with a focus on Windows, Linux, and Cloud (AWS and GCP) environments.

WHAT YOU'LL DO

• Work in a cutting edge and continually changing SaaS environment

• Work within a ticketing system to resolve internal and external client requests while adhering to defined service level agreements

• Work with the Systems Support Manager on new projects that arise from business needs

• Createdocumentationthatwillbeutilizedinthedeploymentandmaintenanceofnew technologiesand systems throughout the company’s infrastructure

• Communicate plans for process improvement to the Systems Support Manager

• Train and mentor new team members

• Manage vulnerability remediation withstrict SLAs

• Maintain an open and fluid communication relationship with the Systems Support Manager

• Bringtotheattentionoftherespectiveparties,anyproblemsthatnegativelyimpactthe company’s infrastructure

• Developandmaintainapositiverelationshipwithotherdirectteam membersandthe team members of other departments

• PerformotherdutiesandprojectsasassignedbyManagement,withintheareaof responsibility for this position

• Participate in anon-callrotationthatconsists of 24/7 alerting

WHAT YOU'LL NEED

• 3+yearsexperiencesupportingserversinadatacenterand cloudenvironment

• Advanced knowledge ofWindowsServeradministrationandsupport

• Advanced knowledge ofLinux Server administration and support

• Intermediate to Advanced knowledge of Cloud(AWS and GCP) administrationand support

• Demonstratedabilitytotroubleshoottechnicalproblemswithlittleoversight

• Understandtheconceptsaroundvirtualandphysicalserverenvironments

• Understand the concepts around Cloud environments

• Canworkindependentlyonprojects

• Ownershipofindividualproject and taskpriorities,deadlines,anddeliverables

• FamiliaritywithVMwarevSphereenterprisesolutions,leveragingHighAvailabilityand redundancy best practices

• Servermonitoringexperience,usingAria, PRTG,orsimilartools

• Ability toimplement prompt engineering and AI automation to streamline internal workflows

• Candesignsolutionswiththeoverallproductdirectioninmind

• Abletoplanandinitiateaproject

• Clearcommunicatoracrossdepartments

• Bachelor’sdegreeor higherinrelatedfield

ABOUT WAYSTAR

Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.

Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.

Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.comor follow @Waystaron Twitter.

WAYSTAR PERKS

• Competitive total rewards (base salary + bonus, if applicable)
• Customizable benefits package (3 medical plans with Health Saving Account company match)
• We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
• Paid parental leave (including maternity + paternity leave)
• Education assistance opportunities and free LinkedIn Learning access
• Free mental health and family planning programs, including adoption assistance and fertility support
• 401(K) program with company match
• Pet insurance
• Employee resource groups

Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.