Job Description

We are seeking a highly skilled and proactive Systems Engineer to manage, monitor, and maintain our core datacenter infrastructure and central backend systems. In this role, you will play a critical part in ensuring the stability, security, and scalability of our hybrid environments, collaborating with cross-functional teams to drive our IT infrastructure forward.

Job title:

Systems Engineer – Datacenter & Infrastructure

Key responsibilities

Datacenter Operations: Oversee the day-to-day operation, monitoring, and maintenance of the datacenter, including central backend systems, corporate network layers, storage solutions, and virtualization platforms.
Identity & Mail Systems: Act as the primary administrator for Active Directory and Microsoft Entra Services, as well as our hybrid Exchange environment (including mail gateways and internal email routing systems).
Server Management: Maintain and optimize both centralized and decentralized server environments at the operating system level.
Facility & Environmental Control: Responsible for the physical infrastructure of server rooms, including associated facilities, environmental sensors, and coordinating regular external maintenance.
Escalation & Support: Handle 2nd-level service tickets regarding deployment, system support, deep-dive error analysis, and technical troubleshooting (both remotely and on-site).
Service Monitoring: Proactively monitor internal and external IT services running at the operating system level to guarantee high availability.
Patch & Backup Management: Execute comprehensive patch management protocols across all assigned environments and maintain robust data backup and recovery systems.
Security & Compliance: Evaluate technical security tests and conduct routine compliance audits of all active components and production infrastructure.
Lifecycle Management: Cooperate closely with application owner teams to plan and execute the lifecycle management of underlying operating systems.
Asset Management & Documentation: Maintain an accurate, up-to-date hardware inventory and ensure precise, high-quality documentation of all datacenter hardware and software infrastructure.

What You Bring to the Team

Education & Experience: Vocational or technical training with an advanced qualification in Information Technology, complemented by several years of hands-on professional experience in enterprise IT environments.
Technical Certifications: Desirable certifications in Microsoft Server, Microsoft Cloud Services, Linux, Virtualization, Load Balancing, Mail Services, or Backup & Monitoring systems. Practical experience with Kubernetes is highly valued.
Infrastructure Expertise: Proven background in the operations, upkeep, and management of datacenters or physical server rooms, with strong expertise in centralized and decentralized architectures.
OS Proficiency: Professional-level expertise in navigating, configuring, and maintaining Windows Client and Server environments.
Mindset & Work Style: Strong analytical skills, goal-oriented motivation, high operational commitment, and an independent, well-structured approach to solving complex problems.
Collaboration & Communication: Excellent teamwork and interpersonal skills within complex IT divisions.
Language Proficiency: Fluency in English (C1 level minimum) is mandatory Proficiency in German (written and spoken) is not required, but considered an advantage.
Operational Flexibility: Willingness to travel as required, conduct internal training, collaborate seamlessly with supra-regional teams, and actively participate in scheduled on-call rotations.

What We Offer

Food Vouchers: To support your daily lunch options.
Health: Comprehensive additional health insurance package for your peace of mind.
Active Lifestyle: A premium Multisport card, fully covered by the company, giving you access to top-tier sports and fitness facilities.

Location:

Sofia

Bulgaria

Time Type:

Full time

Contract Type:

Permanent

About Capita

Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences.

Operating across eight countries, Capita’s 34,000 colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology.

We’re a vital support service for our clients, enabling the everyday interactions that we expect to run seamlessly, to run seamlessly.

A publicly listed business with adjusted revenue of £2.4bn, Capita’s areas of focus are Central Government, Local Public Service, Defence, Learning, Fire & Security, Contact Centres and Pensions Solutions.

We’re embracing change to respond to the ever-changing needs of society, creating better outcomes for all our stakeholders.

Industry

IT & Software

Company Size

10,000+ employees

Headquarters

London, GB

Year Founded

1984

Website

capita.com

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