Job Description

Work for the IMF. Work for the World.

Under the direction of Deputy Unit Chief or Platform Family Owner, the Systems Engineer serves as a member of the Coupa Platforms Family and provides a wide range of IT services.

The successful candidate will be part of the platform delivery team and will be responsible for managing the Coupa platform, understanding business and functional requirements, carrying out system upgrades, designing and implementing solutions, providing end-user support, facilitating integrations, conducting training sessions, and identifying opportunities for process improvements. With Platform Owner, the system engineer will be the liaison between Procurement and Third-Party Risk Management stakeholders and Coupa while supporting business goals and initiatives. The role is expected to advise and execute on the best technical solutions while collaborating with the software vendor.

Minimum Qualifications

Educational development, typically acquired through the completion of an advanced university degree in computer science, or related field of study or equivalent study plus a minimum of four years of relevant professional experience or a bachelor’s degree in computer science or a related field of study plus a minimum of ten years of relevant professional experience is required. Ideally, with direct experience providing Coupa support to Procurement and Third-Party Risk Management functions.

The ideal candidate would possess

• Strong knowledge of the Coupa modules: Coupa Risk Assess (CRA), Coupa Contract Lifecycle Management (CLMA), Coupa Sourcing, Supplier Information Management (SIM), Coupa Analytics and Coupa Navi
• Coupa Platform related certifications in the above modules
• Excellent problem-solving skills, with the ability to anticipate potential challenges and develop proactive solutions
• Excellent communication and interpersonal skills are required in order to collaborate effectively with colleagues and stakeholders
• Knowledge of Service Management and use of ServiceNow, for management of Incidents, Service Requests, Problems, Enhancements, Tasks, etc.
• Ability to work in a fast-paced environment, set priorities, work under pressure, and follow through with assigned tasks with limited supervision.
• Experience with reporting and knowledge of analytics tools within Coupa to drive data-driven decision-making.

The following are desired:

• Demonstrated ability to troubleshoot and resolve complex issues within Coupa, ensuring minimal disruption to business operations.
• Experience in conducting training sessions and workshops for end-users to enhance their understanding and efficient use of Coupa.
• Adept at negotiating with and managing relationships with software vendors and internal stakeholders to align with strategic business goals.

Major Duties and Responsibilities

1. Responsible for day-to-day administration of Coupa, supporting users and troubleshooting/triaging user issues including data, process, Coupa configuration or integration related (may work with integration team but own the overall accountability to resolve integration issues)
2. Provide subject matter expertise regarding the implementation and management of the full lifecycle of Coupa, including requirements gathering, system design, testing, deployment, and post-go-live support
3. Understand and develop subject matter expertise to support integrations between Coupa and other key business systems. This includes managing and understanding data mapping of Coupa data to the legacy systems, bulk data uploads, maintenance of integrations with legacy systems, configuration, and updates in the system
4. Identify gaps and opportunities for process improvements and automation leveraging Coupa functionality
5. Work with Business Analysts on functional requirements and interact with other cross-functional teams to architect, design, develop, test, and release features.
6. In partnership with the Platform Owner and the business, conduct business workflows training sessions for Coupa Support team as needed and engage in adoption initiatives of the Coupa Platform
7. Engage with Coupa and business stakeholders (Procurement and TPRM primarily) to understand pain points and business requirements to proactively identify opportunities for process and configuration improvements/automation.
8. Maintaining the Coupa Environments (Prod/Dev/Test), and ensuring the configurations are always identical across all three environments
9. Manage Coupa system release upgrades by understanding and coordinating prioritization of new release features with users, facilitating workflow changes discussion around new features, supporting regression testing, and deploying the releases in the production environment.
10. Produces deliverables such as detailed design documentation, unit test plans, maintenance reference manuals, and user guides to help new support team members understand and effectively support the platform.

Department:

ITDAI LC Information Technology Department Immediate Office Digital Lending and Corporate Unit

Hiring For:

A11, A12

The IMF is guided by the principle that the employment, classification, promotion, and assignment of staff shall be made without discrimination against any person. We welcome requests for reasonable accommodations for disabilities during the selection process. Information on how to request accommodations will be provided during the application process.