Job Description

About CodeBlue, the Managed IT Services sector of Fujifilm Business Innovation New Zealand

At FUJIFILM Business Innovation (FBNZ), our commitment to empowering Kiwis to harness the power of technology is unwavering: 'We never stop finding ways to help Kiwi’s work smarter.

As a wholly-owned subsidiary of FUJIFILM Business Innovation, CodeBlue aspires to be the forefront provider of IT strategy, IT operations, business processes, and business intelligence for mid-sized New Zealand organizations and businesses. The CodeBlue business unit employs 200 people across NZ and provides IT Managed Services to over 300 organisations nationwide. At CodeBlue, the pursuit of delivering an exceptional customer experience is not just a goal; it is the driving force behind every endeavour.

About the role

As a Systems Engineer at CodeBlue you will deliver top quality ICT service, support, and IT project delivery to all CodeBlue clients. Diagnosing technical problems is at the heart of our engineering team, supporting desktop and the related server environment of our clients, with a ‘fix it once’ attitude and proactive approach to ensure all clients have efficient and stable IT environments.

You will review clients on-going technology needs, and provide them with a technology roadmap, assisting them in achieving their business objectives. This will be achieved by preparing required scoping, design, and project implementation documents, and to assist in developing client SLAs as required.

Main duties include:

• Diagnose technical problems in desktop and the related server environment of assigned clients, with a ‘fix it once’ attitude and proactive approach.
• Deliver simple desktop infrastructure projects.
• Customer relationships are developed and maintained via effective relationship building through honesty, credibility and consistency.
• Existing clients are retained through effective relationship management (including prompt and timely service & support, proactive identification of capacity, performance, security, or other such issues, as well as a cycle of regular contact with key client contacts)

Skills & experience

We are looking for proven experience in a service delivery or systems engineer capacity, ideally within a relevant service provider or integrator.

IT technical experience across most of the following areas:

• Microsoft core server technologies including, Active Directory Services, Exchange, SQL Server
• Microsoft 365 Cloud Technolgies including, Tenant administration, SharePoint, Teams and OneDrive
• Desktop and laptop deployment & support
• Basic networking (LAN/WAN) experience, with knowledge of switching and routing technologies
• Basic virtualization & cloud computing experience
• Understanding of firewalling & security principles & technologies
• Mobile computing technologies

Benefits

• Vehicle allowance
• Fully funded Southern Cross Healthcare and Marram Insurance
• Enhanced leave entitlements, including birthday leave
• Staff discounts
• Long service awards

This is an excellent opportunity to work for one of the world's leading innovators, so if you are interested in this opportunity, then please apply online. Applications close on Monday 9th December 2025.

Please note that applicants with the right to work in New Zealand will only be considered for this position!

• Diagnose technical issues related to desktop and server environments, implementing permanent fixes.
• Execute IT projects for clients, ensuring efficient and stable environments.
• Build and maintain client relationships through honest, credible communication.
• Review and guide clients' technology roadmaps, aligning with their business goals.
• Prepare scoping, design, and implementation documents for projects.
• Identify and address client needs proactively to ensure exceptional service.

• Proven experience in service delivery/systems engineering, ideally in an IT service provider role.
• IT expertise in Microsoft server tech, Active Directory, Exchange, and SQL Server.
• Experience with desktop/laptop deployment and support.
• Basic networking knowledge: LAN/WAN, switching, routing, virtualization, and cloud computing.
• Understanding of firewall and security principles.
• Familiarity with mobile computing.