Job Description

Posting number: 27667

Department: Client Management

Job classification: Systems Engineer - Client Management

Posting type: Open & Promotional

Categories: IT and Computers

Summary

This position’s responsibility, under general direction, is to assist in designing major sections of the enterprise client management environment including back-end management functions and unifying client management processes and practice across the district. This position differs from others in its class by the complexity of system and applications/scope on which it works and the amount of guidance it requires.

Function as part of a cohesive client management team including actively sharing ideas, participating in meetings, staying current with applicable technology developments and trends, cross-training with other team members, and thinking creatively.

A technical test may be administered at our JSCEE office.

Examples of duties

25%

• Plans and implements software/hardware and network systems to facilitate efficient management of client systems including Windows, Mac, iOS, and others with a focus on increasing proactivity, automation, and efficiency.

10%

• Plan and implement standard client management processes to be used across the whole district.

5%

• Provide technical support, troubleshooting, and solutions for more complex and larger scale client technical issues or problems.

25%

• Perform client management tasks such as configuring and sustaining client, management systems, automation, application packaging, optimizing, computer policy editing, patch management, login scripts, and software distribution.

20%

• Work on individual and team projects, including organizing or leading projects as assigned.

5%

• Document and communicate changes, solutions, and progress effectively to field support, Tech Line, team members, and other relevant parties

4%

• Provide direction, guidance, resources, and training for field support and others about client management processes.

3%

• Maintain documentation of configurations and other items as appropriate.

3%

• Work collaboratively with the field support, Telecom, System Ops, and others as needed.

OTHER FUNCTIONS:

• May perform related duties consistent with the scope and intent of the position.

DISTRICT-WIDE CORE COMPETENCIES:

Collaboration

Develops cooperation and teamwork while participating in a group, working toward solutions which generally benefit all involved parties.

• Is seen as a team player who encourages efficient and effective collaborations.
• Works skillfully in difficult situations with both internal and external groups.
• Represents his/her own interests while being open-minded to other groups.
• Builds respectful and productive relationships internally and externally.

Getting Results (Action Oriented)

Performs work with energy and drive; values planning, but will take quick, decisive action when an opportunity presents itself.

• Demonstrates a strong sense of urgency about solving problems and getting work done.
• Focuses on achieving the goal even in the face of obstacles.
• Assumes responsibility for starting and finishing work with minimal supervision.
• Strives for new levels of performance.

Decision Quality & Problem Solving

Uses analysis, wisdom, experience and logical methods to make good decisions and solve difficult problems with effective solutions; appropriately incorporates multiple inputs to establish shared ownership and effective action.

• Weighs the consequences of options before making a decision.
• Applies appropriate criteria to situations for the purpose of making decisions.
• Displays self-confidence in own judgment.
• Focuses in the facts and solutions instead of opinions and problems.

Integrity

Is widely trusted; is seen as a direct, truthful individual; presents truthful information in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain.

• Deals with people and situations in an honest and forthright manner.
• Represents information and data accurately and completely.
• Represents the confidentiality of information and concerns shared by others.
• Takes ownership if a mistake is their own and does not blame others.

Accountability

Holds self and others accountable for measurable high-quality, timely and cost-effective results; determines objectives, sets priorities and delegates work; accepts responsibility for mistakes; complies with established control systems and rules.

• Takes responsibility and action as if the risks (financial or otherwise) are his or her own.
• Holds individuals and team accountable for their actions and results.
• Initiates action even if outcome is uncertain and is willing to accept the consequences of failure.
• Aligns own activities and priorities to meet broader organizational needs.
• Demonstrates courage and confidence in his or her own ability.

RELEVANT COMPETENCIES:

Functional / Technical Skills

Possesses required functional and technical knowledge and skills to do his or her job at a high level of accomplishment; demonstrates active interest and ability to enhance and apply new functional skills.

• Understands the technical aspects of the job and keeps up-to-date on key technical or functional aspects of the job.
• Applies appropriate technical/functional knowledge to address situations in a timely manner.
• Thinks of ways to apply new developments to improve organizational performance.
• Shares expertise and skills with others when appropriate.

Technical Learning

Quickly learns and integrates new technical skills and knowledge; seeks out avenues to enhance technical knowledge.

• Picks up and integrates technical skills quickly.
• Recognizes trends and effectively prepares for changes.
• Seeks out opportunities to advance one's learning in relevant technical disciplines.

Time Management

Uses his or her time effectively and efficiently; concentrates his or her efforts on the most important priorities; adeptly handles several tasks at once.

• Focuses his/her efforts on the most important priorities.
• Uses time effectively and efficiently.
• Handles multiple-tasks effectively and efficiently.
• Values other people's time.

Interpersonal Skills

Is warm and easy to approach; builds constructive and effective relationships; uses diplomacy and tact to diffuse tense situations; has a style and charm that immediately puts others at ease and disarms hostility.

• Relates well with others
• Builds constructive and effective relationships.
• Considers and responds appropriately to the needs and feelings of different situations.
• Is tactful, diplomatic and demonstrates consistency and fairness.

KNOWLEDGE, SKILLS & ABILITIES:

• Design, planning, and operation of client management systems, processes, and tools.
• High level of technical expertise in one or more client operating systems (Windows, Mac, iOS)
• Proficient in one or more scripting languages
• Understanding of TCP/IP communications and troubleshooting
• Able to examine current environment and practices and find ways to improve and be more efficient.
• Problem solving and troubleshooting skills.
• Communication skills
• Working in a team environment.

Desired

• Knowledge and experience with SCCM or similar, Filewave or other MDM, OS X Management, and GPOs.
• Familiar with SEP, WSUS, SQL/WMI, Student Information Systems, XML, Software and OS Deployment techniques
• Extensive knowledge of scripting languages. Primarily Powershell, VBS, KIX, UNIX Shell

Qualifications

EDUCATION/EXPERIENCE:

A typical way to obtain the knowledge and abilities would be:

Two (2) to four (4) years of related technical experience required; demonstrated experience showing a high level of technical skills and problem solving; one (1) year of client management related experience is preferred; Bachelor’s degree in computer science or related field or completion of equivalent training; equivalent work experience may substitute for the education requirement on a year-for-year basis; or an equivalent combination of education and experience.

Any equivalent combination of education, experience and training that provides the required knowledge, skills and abilities to perform the work will be considered.

Certification & Licences

Applicable certifications are a plus

CLEARANCES:

Criminal Justice fingerprint and background check