Job Description

MetroSys is seeking a motivated Systems Engineer I to join our Infrastructure Services team supporting enterprise environments for our clients. This role is responsible for maintaining, monitoring, and supporting Windows-based infrastructure while working closely with senior engineers on server, virtualization, cloud, backup, and infrastructure projects.

This is an excellent opportunity for an early-career infrastructure professional looking to grow their skills in systems administration, virtualization, Microsoft technologies, and enterprise operations. The ideal candidate has a strong technical foundation, enjoys troubleshooting complex issues, and is committed to delivering exceptional customer service.

Key Responsibilities

• Support and administer Windows Server environments, Active Directory, DNS, DHCP, and Microsoft 365.
• Monitor and maintain enterprise infrastructure including servers, virtualization platforms, storage, and backup systems.
• Assist with server provisioning, patch management, system upgrades, and infrastructure lifecycle activities.
• Perform routine health checks, preventive maintenance, and operational monitoring.
• Troubleshoot server, operating system, virtualization, and infrastructure issues while escalating complex incidents as needed.
• Support backup operations, disaster recovery testing, and business continuity initiatives.
• Participate in vulnerability remediation, security hardening, and infrastructure compliance activities.
• Maintain technical documentation, system configurations, and operational procedures.
• Collaborate with networking, security, cloud, and service desk teams to resolve infrastructure issues.
• Participate in after-hours maintenance windows and on-call support as required.

Required Qualifications

• Associate degree in Information Technology, Computer Science, or related field, or equivalent professional experience.
• 1–3 years of experience supporting Windows Server environments or enterprise infrastructure.
• Experience with:
  • Microsoft Windows Server
  • Active Directory
  • DNS and DHCP
  • Microsoft 365
  • VMware vSphere or Microsoft Hyper-V
  • Backup and recovery technologies
• Basic understanding of TCP/IP networking fundamentals.
• Familiarity with PowerShell scripting and infrastructure monitoring tools.
• Strong troubleshooting, documentation, and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Experience in a Managed Services Provider (MSP) or consulting environment.
• Microsoft Azure or hybrid cloud experience.
• Experience with Microsoft Intune or MECM/SCCM.
• Knowledge of ITIL service management practices.
• Microsoft, VMware, CompTIA, or similar technical certifications.