Job Description

At Best Practice Software, our vision is communities connected with care. In 2025, we have a new mission to build a culture people love, where:

• we value customers,
• we work together for success,
• we are accountable for our actions,
• we innovate for the future, and
• we celebrate diversity and inclusion.

If you share our vision and values, please consider this exciting career opportunity to join our growing team in Bundaberg, Queensland

You’re unique, and we value that.

As a Systems Engineer, we’ll call on your unique talents, skills, expertise, and experience to:

• Design, implement, and maintain on-premises and cloud-based infrastructure, ensuring high availability, performance, and security across all systems.
• Monitor, troubleshoot, and resolve complex system, network, and application issues, providing escalation support to internal IT teams and stakeholders.
• Manage and optimise core services such as Active Directory, Exchange Online, M365, virtualization platforms, backup systems, and identity/security tools.
• Plan and execute infrastructure upgrades, migrations, and projects, ensuring minimal disruption and adherence to best-practice standards.
• Develop and maintain technical documentation, including system diagrams, procedures, and configuration records, while contributing to continuous improvement initiatives.

We believe our ideal applicant will demonstrate the following attributes:

• Strong problem-solving ability – able to diagnose and resolve complex technical issues efficiently.
• Attention to detail – ensures accuracy in configuration, documentation, and change management.
• Clear communication skills – can explain technical concepts to both technical and non-technical stakeholders.
• Proactive mindset – anticipates issues, identifies improvements, and takes initiative without being prompted.
• Adaptability – comfortable working in fast-changing environments, technologies, and priorities.
• Collaboration and teamwork – works effectively with cross-functional teams, vendors, and business units.
• Strong organisational skills – able to prioritise tasks, manage workloads, and execute projects efficiently.
• Security-focused thinking – consistently considers risk, compliance, and best-practice security in all decisions.

What’s in it for you?

• Market-leading benefits that make us a proven local employer of choice.
• Flexible work arrangements that help you strike the right career balance.
• Exciting start to, or positive development of, your Health IT career, with brilliant internal growth opportunities.
• Belong as part of a dynamic and highly supportive team with a strong dedication to the mission.
• Enrich your experience by supporting our frontline healthcare heroes across Australasia.

How can we get this ball rolling?

To start a conversation on your fit within our team, we recommend you provide us with:

• a capability statement/cover letter highlighting your experience and how you meet our requirements; and
• an updated copy of your resume.

Your new career starts here.

For more information on this role, please contact Jemma Sewell on 1300 40 1111 (in Australia) or 0800 40 1111 (in New Zealand). If you're ready to soar to new heights, then click the button to ‘Apply’ for this job. Only applicants required for an interview will be contacted upon submission of this application.