Job Purpose
Involved in operating system and application maintenance and configuration -
with regards to maintenance intervals and upgrades including end of life
replacement. With guidance, is responsible for security and configuration
compliance and work with other members of the IT System Engineering Team
and all relevant stakeholders. Respond to requests from end users, managers,
developers, and team members for specific IT system assistance, data, and
information. Collaborate with senior personnel in performing risk assessments to
determine impact on customer business processes and systems downtime.
Implement system changes across large, complex and diverse server
environments by using standardised defined methods and procedures as defined
by the senior members in the team. Provides efficient and prompt handling of all
changes to improve day-to-day operations with guidance.
Responsibilities
Infrastructure Support
Provide advice and assistance to users to resolve basic queries and ensure the applications/website capabilities are well understood by the business. Ensure system availability, functionality, integrity and efficiency, and maintain system configuration and documentation with guidance. Provide IT support for current and emerging technologies with guidance.
Manage computer and user accounts, privileges, and system access via Active directory with guidance. With guidance install and administer hardware, Windows operating systems, and software applications. Including system fixes, updates, and enhancements. Provide IT support for infrastructure systems including Virtualisation, Servers, OS, monitoring and all other relevant systems to ensure that operability requirements are up to date with latest patches and firmware and that the hardware is configured properly with guidance.
Faults Diagnosis and Correction
Provide initial fault isolation and propose resolution for approval by more senior colleagues to limit and address issues promptly. Perform troubleshooting, analysis of alerts, and repairs on systems. conduct execution of incident management and system maintenance.
Solutions Analysis
Interpret data and identify possible answers. Involves navigating a wide variety of processes, procedures and precedents.
Operational Compliance
Develop working knowledge of the organisation's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards. Implement security procedures, as directed by security team.
Information and Business Advice
Resolve complex queries from internal or external customers or suppliers by providing information on policies and/or procedures, referring the most complex issues to others.
Testing IT Performance
Perform routine website/applications software tests and respond to user emails to monitor, diagnose, and correct performance issues. Manage system resources by monitoring of performance, capacity, availability, serviceability, and recovery with guidance from senior colleagues.
Applications Software Maintenance
With guidance monitor and identify software defects and suggest corrections for approval by more senior colleagues to maintain fully functioning applications software.
Continuous Improvement
Contribute to reviewing existing operations in own area of work and generate new ideas to assist in identifying continuous improvements.
Personal Capability Building
Develop and maintain excellent procedural or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
Education
Grade 12/ SAQA Accredited Equivalent (Essential); Relevant industry qualifications such as Microsoft MSCE, Nutanix NPP or relevant virtualization qualification (Essential); Relevant degree in IT (Advantageous)
Experience
3 or more years' experience in Multiplatform environments with a focus on System support (Advantageous); Experience in Financial Service Industry (Advantageous)
Telesure Investment Holdings (Pty) Ltd (TIH) is the holding company of some of South Africa’s leading and innovative financial institutions.
These financial institutions are licensed to provide financial products and/or services ranging from short-term, long-term and health insurance as well as a comparison and investment platforms.
Our origins go back to 1 June 1985, when Auto & General Insurance was launched into the South African market. We have since grown into a group of subsidiaries of which Auto & General now forms a part.
Today, we own some of South Africa’s most loved and recognisable brands, each finding a better way to give their unique group of customers peace of mind.
We exist to continuously find better ways to give people peace of mind, whether it is to protect what they own, their loved ones or their greater ambitions and life plans they’re working so hard for.
We’re proven pioneers with a hunger for doing and being the best we can, bringing customer-focused innovation and service excellence to the financial services industry.
We’re an undivided team of diverse thinkers and doers who believe in leading through technology and pushing past their limits.
TIH is a licensed controlling company.
