Job Description

About the Role
As a Regional Engineer, you’ll apply strong analytical thinking, structured troubleshooting, and debugging expertise to diagnose and resolve service issues using proven fault-finding methodologies. You’ll take ownership of root cause analysis, contributing to the effective management of Change and Problem requests, while also supporting the delivery of customer projects within your technical domain.

This role offers a diverse and dynamic workload, with ongoing training and development opportunities to build your technical capability. It’s not just desk-based—you’ll also be involved in hands-on work, providing variety and real-world exposure across different environments.

A Day in the Life
No two days are the same. You’ll typically start by reviewing incoming requests across multiple channels (ServiceNow, DSMS, email, Teams, phone, and more), prioritising any urgent actions. When immediate tasks are under control, you’ll focus on business-as-usual activities such as:

• Data centre walkthroughs

• Hardware and site audits

• Project planning and delivery support

Throughout the day, new critical tasks may arise, keeping the role fast paced and engaging.

Minimum NV2 security clearance is required for this role.

Your accountabilities

• Assess, evaluate and interpret various sources of data to fully understand the customer with the purpose of improving the customer experience.

• Provide support, analysis, and recommendations for customer enhancements and improvements.

• Helping to determine and develop new and improved customer initiatives, strategies, policies and practices.

• Respond to Major Incidents promptly and with a sense of urgency.

• Assist to investigate, analyse & resolve incidents within various environments.

• Monitoring and issue resolution of systems and hardware.

• Liaising with 3rd party vendors as and when required.

• Ensure server infrastructure standards and design requirements are upheld maintained.

• Understand and adhere to Change Management policies and procedures.

• Work within a timely manner to uphold Service Level Agreements.

• 24x7 incident response with On-Call roster

Qualifications

• Qualifications and certifications within the information technology sector.

• 3 + years customer service in the area of technology support.

• Sound knowledge of relevant domain technologies and tools.

• High Level of communication and interpersonal skills and ability to understand technical issues and clearly articulate solutions to clients.

• Understanding of ITIL and ITSM toolsets.

• Ability to analyse problems and quickly identify solutions.

Ready to Apply?

Update your resume and show us how your applications experience aligns with this role. Tell us why you're the right fit – we want to see your expertise in action to give your application full consideration.

What is in it for you

NEC has a rich history of bringing humanity and tech with our vision to orchestrate a brighter life; we are committed your personal and professional development. You will have access to our on-demand learning portal, excellent Health & Wellbeing program and volunteer for our CSR activities. Some of our benefits include generous leave options. You will also have access to our Rewards Gateway to avail great discounts on tech, food and lifestyle products.

About NEC

NEC has a century-long history of innovation and for over 50 years in Australia, NEC has built a sophisticated technology and anything-as-a-service company which brings together the best technology and the smartest people driving customer service excellence. With a major focus on Public Safety, we deliver a complete portfolio of ICT solutions and services to large enterprise, small business and government customers.

We are shaping the most efficient businesses and creating a safer society by solving tomorrow’s technology challenges.

NEC is committed to achieving a diverse workforce and strongly encourages applications from people with disability, Aboriginal and Torres Strait Islanders and candidates from culturally diverse backgrounds.