Job Description

About AnywhereNow

Founded in 2010 in The Netherlands, AnywhereNow is a global leader in Enterprise Dialogue Management, with a vision to ensure every employee and customer feels heard, understood, and valued. With around 240 employees working from 22 different countries, we partner with over 2,000 leading enterprises, including Mazda, the UN International Organization for Migration, Adecco Group, and the University of Cape Town, to deliver exceptional customer experiences through the power of Microsoft Teams and AI-driven insights.

Our commitment to innovation, customer focus, and accountability drives our success. Our portfolio includes Dialogue Cloud, Deepdesk (AI Agent Assist), Tendfor, and IQ Messenger, delivering cutting-edge capabilities across Microsoft Teams environments and enterprise CX platforms.

As a Senior Systems Engineer, you will be responsible for designing, managing, and maintaining a robust IT infrastructure across both on-premise data centres and cloud environments. You will play a critical role in ensuring system security, scalability, and reliability while leveraging automation and best practices to streamline operations.

With expertise in Microsoft Sentinel, Intune, Azure, and Cisco networking, you will lead infrastructure projects, troubleshoot complex system issues, and work closely with outsourced partners to uphold AnywhereNow’s high standards. If you thrive in a dynamic environment, take ownership, and bring innovative solutions to IT challenges, we’d love to start a dialogue with you.

Requirements

Key Responsibilities

• Architect, manage, and maintain both on-premise data centres and cloud-based infrastructure, ensuring optimal performance, reliability, and scalability

• Administer and configure security tools including Microsoft Sentinel, ensuring comprehensive monitoring, detection, and response capabilities

• Lead the deployment, management, and troubleshooting of Modern Desktop Configuration (MDC) environments, leveraging Microsoft Intune for seamless device management and application deployment

• Configure, manage, and troubleshoot Cisco switches, routers, and general network infrastructure to ensure secure and efficient connectivity across the organisation

• Automate complex system administration tasks using advanced scripting (PowerShell), streamlining processes such as user onboarding, offboarding, system deployments, and configurations

• Deploy and manage Windows-based environments, including server infrastructure, through Intune, ensuring compliance with best practices and company policies

• Lead and participate in infrastructure projects, including migrations, upgrades, and the introduction of new technologies and methodologies

• Coordinate closely with outsourced partners, ensuring deliverables align with AnywhereNow’s high standards and strategic objectives

What We’re Looking For

• Minimum 7 years of experience as a Senior Systems Engineer or similar role

• Advanced expertise in managing and configuring on-premise data centres and cloud services (Azure)

• Extensive hands-on experience with Microsoft Sentinel, Azure Security, and threat management

• Proven proficiency with Microsoft Intune and Azure AD for desktop and mobile device management, application deployment, and policy enforcement

• Expert-level knowledge in Cisco networking technologies, including advanced routing and switching protocols

• Extensive scripting and automation experience using PowerShell

• Significant experience managing and optimising Windows Server (2016/2019/2022), Hyper-V, VMware, and SQL Server environments

• Demonstrated success in complex infrastructure migrations and building robust functional environments from the ground up

Competencies We Value

• Innovation, generating and implementing new ideas to solve problems and create business opportunities

• Commitment, consistently meeting or exceeding quality standards expected by customers

• Adaptability, adjusting to changing situations and working effectively in uncertain environments

• Takes ownership, full responsibility and accountability for tasks, projects, and outcomes

• Action-oriented, acting quickly and decisively, even in the face of uncertainty, to move projects forward

• Systems thinking, understanding interdependencies and developing integrated, scalable solutions

• Customer centricity, providing high-quality service, understanding needs, solving problems, and responding to feedback

Why Join Us?

• Work with cutting-edge Microsoft and cloud technologies at enterprise scale

• Be part of a company trusted by 2,000+ enterprises worldwide

• No two days are the same, a dynamic, fast-moving environment

• Collaborate with proud, smart, and devoted colleagues passionate about dialogue products and Microsoft technology

• Shape the future of enterprise IT infrastructure and security

• Remote-first working environment with a collaborative, innovative culture

Additional Information

AnywhereNow is committed to creating a diverse environment and is proud to be an equal-opportunity employer. We accept difference and we thrive on it for the benefit of our employees, our products, and our community.

Please note that we have a background check policy. The background check differs per country and position. If you would like to know more, the Talent Acquisition team are happy to answer any questions.