Job Description

We are seeking a skilled and certified IT Systems Engineer to manage and support IT infrastructure, including Microsoft Servers, virtualization technologies, storage solutions, and Office 365 The role involves L1 & L2 support, data center operations, IT security management, and project leadership The ideal candidate should have a strong technical background, excellent communication skills, and leadership abilities to handle IT support and project management tasks efficiently.

Must-Have Skills (Mandatory):

• 7-10 years of experience in IT infrastructure management, including:
  • Microsoft Servers, Exchange, Active Directory, SQL Servers
  • Virtualization technologies (VMware, Hyper-V)
  • Storage solutions (SAN/NAS), backup solutions (Commvault, Veeam, Veritas)
  • Microsoft Office 365 administration and hybrid permissions management
• Strong troubleshooting skills for Windows Servers, Exchange Servers, SQL, and Office 365
• Hands-on experience in patch management, security compliance, and disaster recovery
• Ability to monitor system performance, ensure high availability, and manage IT system upgrades
• Experience in IT project management, including system installations, GPO deployments, and web security management for ERP applications.
• Leadership skills with the ability to manage teams and coordinate with vendors and customers.

Good-to-Have Skills (Optional):

• Experience with web development in C#, .NET, PHP, JavaScript, Perl, and ASP.NET
• Exposure to Red Hat System Administration
• Familiarity with CCNA-level networking concepts

Qualifications & Experience

• Bachelor’s or Master’s degree in Computer Science or a related field
• Certifications:
  • Microsoft Certified Engineer (MCSA)
  • VMware Certified Engineer
  • Backup certifications (Veeam, Commvault)
  • CCNA, Red Hat System Administration I (Preferred)

Key Responsibilities1. IT Infrastructure Support & Management

• Provide L1 & L2 remote support for IT infrastructure via ticketing tools, emails, and calls.
• Troubleshoot and resolve Windows Servers, Exchange, Active Directory, SQL, VMware, Hyper-V, and Office 365 issues.
• Administer user accounts, manage hardware/software inventory, and ensure license compliance
• Oversee system upgrades, patch management, and life cycle management for servers and workstations.

2. Data Center & Backup Management

• Manage data center operations, including virtualization, SAN/NAS storage, and backup solutions
• Conduct monthly health checks on IT infrastructure and submit reports to customers.
• Ensure compliance with security standards and operational best practices

3. Office 365 & Security Compliance

• Oversee Microsoft Office 365 tenant operations and escalate issues to Microsoft support when required.
• Support vulnerability management, security compliance, and disaster recovery planning

4. IT Project Management & Reporting

• Lead IT infrastructure projects, including system installations, GPO deployments, and ERP web security management
• Prepare and submit monthly service desk, storage, and print reports
• Assist in tape backup operations and provide after-hours support as needed