Job Description

PPD 911 Systems Consultant is a technical position supporting the City’s 911 systems and contributes to the

continuity of 911 computer services by providing day-to-day technical support and vendor management. The

position is responsible for the daily operations and maintenance of the various computer services and

platforms supporting PPD’s 911 center’s daily operations.

• Remote work is limited to two days per week and may not exceed in-office days in any week.

• Work hours may not exceed 37.5 per week, except during a 911 system emergency; with prior

approval from the 911 IT Director.

• The resource must document all work activities in detail on the weekly timecard, including each

meeting attended with its corresponding date, time, and duration.

Work activities:

• Stay abreast of the latest developments in 911 technology; participate in regional and state meetings

and provide input to the City’s 911 technology roadmap

• Confer with PPD stakeholders to determine computing and information management needs and

requirements and in collaboration with executive management, set priorities and direction for 911

technology projects

• Working with system vendors, develop plans and proposals to analyze and upgrade the existing

systems; determine computing policies and procedures; direct installation and validation of new or

revised software and hardware; confer with designated technical specialists to ensure provision of

support to the department;

• Participate in RFP, RFI, proposal and contract reviews and vendor selection; manage vendors and

ensure SLA compliance; approve deliverables and invoicing

• Direct the maintenance of and enhancements to 911 systems by managing vendors and providing

oversight to all testing and deployment activities

• Work with department management to identify and define problems, issues and opportunities to

improve efficiency and effectiveness through IT initiatives; work with internal IT resources,

stakeholders and vendors to ensure new initiatives are planned, launched and executed correctly.

• Forecast 911 infrastructure and equipment-related costs and IT personnel needs for ongoing

operational support as well as technology projects and programs related to all 911 operations

• Help ensure delivery of computer services to the 911 area within allocated cost and schedule and

within budget.

• Complete ad hoc 911-related tasks and projects as assigned by the 911 or PPD IT Directors.

• Assist with Software and Hardware deployment of 911 Related computer equipment at the direction

of the PPD IT and 911 Directors

• Assist with problem resolution of 911 Related hardware and software when requested

• Participate in testing of 911-related hardware and software when necessary.

• Is responsible for being on call and participating in after-hours Major Incident Problem Resolutions

related to 911 systems

Skills/experience of the assigned staff:

• Minimum 8+ years of increasingly responsible experience, with at least five years of managing

increasingly complex systems in a technical environment. Able to work effectively and efficiently

toward satisfaction. Understanding of Computer Aided Dispatching and other 911-related

technologies

• Deep knowledge of principles, practices and theories in technology.

• Broad-based knowledge of IT solution lifecycles and environments

• Software development lifecycle

• Networking and Security

• Technology and Application Architecture

• Computerized system validation (CSV) strategies and standards

• Disaster Recovery and Continuity of Operations

• Operating System Management

• Database Technology

Requirements

Benefits