Position Location: This position is required to be in-person in Tallahassee, FL.
Organizational Unit
The Institute for School-Community Partnerships, Integrated Services, and Child Mental Health and Educational Policy (ISCP), which is part of the College of Education, envisions that all schools in the state of Florida and nationally will have the capacity to provide a safe, effective, and efficient environment to continuously improve the academic, social, and emotional growth of all students and to actively engage families and communities in education. The ISCP’s nearly $23 million budget is derived from grants from federal, state, and private sources. It is the mission of the ISCP to implement and evaluate research-based and innovative practices in school and community settings. This is accomplished through (a) training, technical assistance, and support to key partners; (b) community-engaged research and program evaluation to inform key partners’ decision making; (c) the development of research and evidence-based documents, tools, and resources to support implementation and evaluation activities; and (d) supporting the infrastructure and capacity of key partners to implement and evaluate federal and state educational policy.
Position
The Systems Analysis and Business Process Management Director provides leadership, management, and strategic oversight for systems analysis, business process improvement, and user onboarding activities. This position directly manages Systems Analyst staff and ensures that system solutions and user onboarding processes are consistent, compliant, and aligned with project and program objectives. This position supports the program leadership, stakeholders, and technical teams, ensuring effective system adoption and ongoing operational support in the Bureau of Exceptional Education and Student Services (BEESS). In addition, this position is responsible for ensuring application development requests and activities adhere to Department of Technology and Innovation (DTI) policies and procedures, including proper request submission, review, and approval processes, as well as compliance with DTI standards for security, documentation, and change management. This position is grant funded.
Special Requirement: This position is required to be in-person in Tallahassee, Fl.
Responsibilities
Supervision and Management
Strategic, Compliance, and Risk Management
Systems and Business Process Oversight
Oversee requirements analysis, system design, testing, implementation, and support activities.
Lead analysis and improvement of business processes to enhance efficiency, effectiveness, and data quality.
Ensure system solutions align with programmatic needs and long‑term sustainability.
Ensure all application development requests are submitted, tracked, and implemented in accordance with DTI procedures and standards.
Bill Analysis and Statewide Deliverables Review and Alignment
User Onboarding Oversight
Provide oversight for all user onboarding activities, including access provisioning coordination, role management, and user readiness.
Establish and maintain standardized onboarding processes, documentation, and controls.
Ensure onboarding activities align with system security, data governance, and compliance requirements, including those specified by DTI.
Performs other duties as assigned.
NOTE: This position is required to be in-person in Tallahassee, Fl.
Minimum Qualifications:
This position requires a Bachelor's degree in business or a related field, with at least two years of experience in a business analysis or project management role. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience. Experience using good oral and written expression skills; organizational and meeting planning skills; working under pressure to meet timelines; attention to detail; work independently; identify, analyze, communicate and resolve user issues.
Preferred Qualifications
Bachelor's degree and a minimum of 5 years of experience in a technology-based industry or education with expertise in technology.
Ability to collect and report data in accordance with federal and state requirements.
Ability to develop monitoring systems with district and school leadership teams.
Knowledge of Florida Statutes and Laws, policies, procedures related to school-based mental health.
Ability to use and analyze data to determine compliance needs.
Assist developing monitoring procedures for compliance.
Support district teams with implementing procedures.
Knowledge of how to evaluate systems for improvement
Strong interpersonal skills that lead to an effective working relationship with all stakeholders
Strong written and verbal communication skills
Strong presentation skills and ability to deliver technical assistance in a method understood by stakeholders.
Strong organizational and problem-solving skills
Demonstrated skill in ensuring compliance for all stakeholders
Strong analytic and interpretation skills
Ability to change and meet tight timelines and balance multiple, competing priorities while maintaining goal directed behavior and performance.
Certified Scrum Master (CSM) or Certified Scrum Product Owner (CSPO).
Requires: Criminal History Background Check - Level 1
Requires: Criminal History Background Check - Level 2
Working at USF
With approximately 16,000 employees, the University of South Florida is one of the largest employers in the Tampa Bay area. We are dedicated to cultivating a talented, engaged and driven workforce that strives to be bold. Employees excel in USF‘s rich academic environment, which fosters their development and advancement. In 2025, Forbes recognized USF as one of Florida’s best large employers, ranked No. 1 among the state’s 12 public universities. Our first-class benefits package includes medical, dental and life insurance plans, retirement plan options, employee and dependent tuition programs, generous leave, and hundreds of employee perks and discounts.
About USF
The University of South Florida is a top-ranked research university serving approximately 50,000 students from across the globe at campuses in Tampa, St. Petersburg, Sarasota-Manatee and USF Health. USF is recognized by U.S. News & World Report as a top 50 public university and the best value in Florida. U.S. News also ranks the USF Health Morsani College of Medicine as the No. 1 medical school in Florida and in the highest tier nationwide. USF is a member of the Association of American Universities (AAU), a group that includes only the top 3% of universities in the U.S. With an all-time high of $738 million in research funding in 2024 and as a top 20 public university for producing U.S. patents, USF uses innovation to transform lives and shape a better future. The university generates an annual economic impact of more than $6 billion. USF’s Division I athletics teams compete in the American Athletic Conference. Learn more at www.usf.edu
Compliance and Federal Notices
This position may be subject to a Level 1 or Level 2 criminal background check.
Applicants have rights under Federal Employment Laws
The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.
Family and Medical Leave Act (FMLA)
Applicants for USF employment are entitled to request reasonable accommodation(s) in the application process. A request is to be made at least five (5) working days prior to the time the accommodation(s) is needed. Visit the Central Human Resources ADA Accommodations webpage for more information on requesting an accommodation during the application/interview process.
Equal Employment Opportunity
The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains affirmative action programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws. This job description does not constitute an employment contract.
