Job Description

ISS IS A PLACE TO BE YOU

We have ambitious goals for how we work, how we impact our surroundings and how we treat our people. It’s you that makes the difference to making amazing places, and we believe everyone can influence change for the better.

ISS IS A PLACE TO BE WHO YOU ARE

Every ISS employee, or “Placemaker,” is part of both a diverse team and global community of colleagues where different skills, personalities, and life choices are acknowledged and celebrated as part of a positive, inclusive environment. ISS teams come together to care for clients and colleagues, championing talents and uniting with trust in a place open to the true self.

ISS IS A PLACE TO BECOME WHAT YOU WANT

ISS is a global workplace experience and facility management company, provides placemaking solutions that contribute to better business performance and makes life easier, more productive and enjoyable – delivered to high standards by people who care.

ISS IS A PLACE TO BECOME PART OF SOMETHING BIGGER

With over 485,000 employees throughout 46 countries ISS is a company of belonging.

”Connecting People and Places to Make the World Work Better”.

Our team is growing and we are currently seeking people to join us in the position of Manager, Systems & Business Intelligence – Aviation based at one of our offices nationally.

The Manager, Systems & Business Intelligence – Aviation oversees the design, management, and optimisation of all third‑party and internal systems that support Aviation training, compliance, auditing, rostering, and workforce management.

You will lead a dedicated team of systems and data professionals, drive innovation (including adoption of AI/ML technologies), and partner closely with internal and external stakeholders to ensure Aviation operations run efficiently, compliantly, and in line with ISS quality standards.

You will play a pivotal role in shaping the future of Aviation systems, data intelligence, and workforce capability, contributing to an exceptional customer experience and ensuring the safety and compliance of thousands of travellers every day.

The Position:

• Lead all Aviation third‑party systems used for training, auditing, compliance and workforce management.
• Manage vendor relationships and ensure systems meet contractual, operational and quality requirements.
• Oversee Aviation’s business intelligence function, including data collection, dashboards, reporting and trend analysis.
• Drive digital transformation, including e‑forms, automation, AI and machine learning opportunities.
• Lead Aviation rostering and forecasting systems, acting as SME for workforce management modelling to support bids and retenders.
• Manage and develop the Aviation Systems & BI team, fostering growth, capability and continuous improvement.
• Partner with IT, People & Culture, Commercial, Finance and operational leadership to achieve Aviation priorities.
• Represent Aviation in data governance and systems forums.
• Deliver accurate reporting, monitor capability risks and support safe work practices in line with ISS policies.

Our Benefits:

• Competitive salary packaging
• Flexible work arrangements
• Access to staff discounts with wide range of companies
• Ongoing learning and development opportunities
• Internal opportunities within our global organisation
• Positive company culture

About You:

• Proven leadership in managing complex systems and platform integrations.
• Experience in aviation security, security screening or highly regulated environments.
• Advanced analytical, reporting and stakeholder engagement skills.
• Strong digital literacy and experience managing large datasets and performance insights.
• Degree in Computer Science, Data, Mathematics or a related field.
• Ability to obtain an Aviation Security Identification Card (ASIC)
• Strong capability in data integration, coding and BI tools (e.g., Power BI, Tableau).

To apply for this role please click on the 'apply' link and complete the online application.

ISS is passionate about creating a culture that values inclusion and diversity, where all our people are treated fairly and respectfully. We encourage applications from Aboriginal and Torres Strait Islander peoples, Veterans, people with disability, people from different cultural backgrounds and lesbian, gay, bisexual, transgender, intersex, queer and asexual (LGBTIQA+) people.

We are an ethical employer, recognised by the industry for paying fairly and ensuring a safe working environment for all our staff. Read more about ISS in Australia and New Zealand on our website. www.au.issworld.com

**WE RESPECTFULLY ASK NO AGENCY APPROACHES PLEASE**