About the Job
Location: Makati
Corporate Title: RF-E to RF-F
Work Arrangement: Onsite
Our Store Operations Group (SOG) is looking for a Systems & Applications Associate to join us in Makati.
In this role, you will support the preparation and execution of user acceptance testing, consolidate testing results, create user guides and training materials, and assist the SOG Help Desk in addressing production issues raised by the Stores. You will also help recommend system and application improvements to enhance store operations and customer service.
Your dream. Our focus.
East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines, and is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.
We empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.
Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.
What the role will entail
Conduct user acceptance testing within agreed timelines
Consolidate UAT results and prepare required reports
Prepare user guides and assist in developing user training materials and system advisories for Stores and affected units
Assist in conducting user training sessions when needed
Recommend system and process enhancements to improve customer service and turnaround time
Validate internal and external audit exceptions and help recommend solutions
What we're looking for
Graduate of any Business or IT-related course
Familiarity with banking regulations for financial institutions
Basic knowledge of bank products, services, and internal policies and procedures
Proficiency in Microsoft Office tools and applications
Strong analytical skills, attention to detail, and clear communication skills
Ability to work in a fast-paced environment and manage multiple tasks
What you can expect from joining our team
Career development and training opportunities
Competitive salary package and benefits
Performance-based incentives and recognition programs
Opportunity to work with industry experts and be mentored by them
Defined career progression paths to guide your professional growth
Company Overview
East West Banking Corporation, established in 1994, is one of the fastest-growing banks in the country today. It caters to the financial needs of consumers, middle market corporates, and the mass affluent. Through its vast network of stores nationwide, it offers a wide range of banking products and services, as well as allied financial services: non-life insurance brokerage, bancassurance, and leasing.
EastWest’s goal is to provide excellent customer service, relevant products that meet the customer needs and having the most engaged and loyal customers and employees, while providing services befitting of a world-class bank anchored on service excellence in its chosen markets.
With steadfast commitment to make "Your Dream Our Focus," EastWest continues to develop innovative products and services and alternative delivery channels that cater to the diverse and evolving needs of its clientele.
Mission
For our chosen markets
by providing them with excellent service in the delivery of integrated and innovative products, responsive to their current and future financial needs, at the best value.
For our employees
by continuously providing them with opportunities to develop their full potential and by giving recognition and rewards commensurate to their contribution.
For our community
by committing ourselves to improving the quality of life of those around us through the support for various charities and involvement in outreach activities.
For our regulators
by uncompromisingly adhering to the highest standards of business ethics and corporate governance.
For our shareholders
by managing the bank professionally and prudently to consistently achieve optimal possible returns.
