Job Description

Systems and Processes Specialist

Headquarters Full Time 73,880.00 - 86,190.00 (Annually)

Benefits

• Join a company committed to making a positive impact in the community
• Receive a competitive salary
• Enjoy comprehensive medical, prescription, dental, and vision coverage starting on your first day
• Earn 4 weeks of paid time off (PTO) each year
• Take advantage of 10 paid holidays annually — plus a floating holiday to celebrate your birthday
• Contribute to our company-sponsored 401(k) retirement plan
• Access supplemental benefits through Unum, including off-the-job accident, critical illness, whole life, and hospital indemnity insurance
• Participate in our wellness program, which includes free health screenings
• Use our Employee Assistance Program (EAP) for confidential support and resources
• Bi-State Development is an eligible employer for the Public Service Loan Forgiveness (PSLF) program
• Get exclusive gym discounts at Club Fitness, The Edge Fitness Clubs, and OneLife Fitness at Ballpark Village
• Work out anytime at one of our nine onsite gyms, available 24/7
• Enjoy free MetroLink and MetroBus access
• Save with discounted cell phone plans

Let us support your well-being and professional growth while making a difference!

Job Summary

The Systems and Processes Specialist supports the Planning and System Development Division through the administration, analysis, documentation, and continuous improvement of systems, data, and business processes that support transit scheduling, service planning, operational performance monitoring, and reporting functions. The position serves as a technical resource for assigned applications and databases, ensuring data integrity, system reliability, effective process controls, and seamless integration among planning, scheduling, operations, and reporting platforms. This role evaluates system performance, resolves operational and data issues, develops process improvements, maintains documentation, and supports the implementation of new technologies and enhancements that improve organizational effectiveness, decision-making, and service delivery.

This position manages recurring responsibilities with fixed deadlines while providing first-line support for operational systems and responding to inquiries and issues from scheduling, dispatch, customer service, and other agency staff.

Job Responsibilities

• Works with the Planning Systems Manager to ensure the integrity and reliability of data extracts and interfaces between the Trapeze FX Scheduling System and related systems, including fare collection, smart card, automated passenger counter (APC), computer-aided dispatch/automatic vehicle location (CAD/AVL), payroll, web-based customer information systems, and transit data applications.
• Serves as the primary subject matter expert for assigned systems and business processes, maintaining knowledge of system functionality, dependencies, and operational impacts.
• Develops, maintains, and updates system documentation, business rules, workflows, and operational procedures to support business continuity and effective decision-making.
• Coordinates with agency staff, Information Technology personnel, vendors, and system providers to troubleshoot and resolve issues affecting planning, scheduling, operational, and reporting systems.
• Investigates system issues, data anomalies, and operational concerns; identifies root causes and recommends corrective actions and process improvements.
• Evaluates recurring operational, reporting, and data management activities to identify opportunities for standardization, automation, efficiency improvements, and enhanced data quality.
• Performs routine system maintenance, monitoring, reporting, and data processing activities in accordance with established schedules, procedures, and deadlines.
• Supports system upgrades, enhancements, testing, implementation, training, interface development, and issue resolution for planning, scheduling, and performance management systems.
• Evaluates system capabilities and recommends enhancements to maximize the effectiveness of scheduling and operational technology platforms.
• Maintains and analyzes CAD/AVL and APC databases, including analysis of on-time performance, running times, ridership, and passenger load data at the route, trip, and stop levels.
• Develops reports, dashboards, and analytical tools utilizing scheduling, CAD/AVL, APC, fare collection, and geographic information system (GIS) data.
• Prepares recurring reports and analyses related to ridership, service performance, on-time performance, and operational trends.
• Collaborates with agency departments to analyze customer service, communications center, operational, and performance data.
• Provides technical expertise and data analysis support to facilitate research, reporting, performance measurement, and strategic decision-making.
• Communicates effectively with management, operations staff, union representatives, vendors, and external stakeholders regarding system functionality, transit services, scheduling, and service changes.
• Provides first-line support for assigned systems and data processes, responding to user inquiries, troubleshooting issues, and fulfilling information requests from planning, operations, dispatch, customer service, and other agency departments.
• Supports the implementation of new technologies, data integration initiatives, and process improvements that enhance organizational effectiveness and service delivery.

Knowledge, Skills, and Abilities

• Ability to understand interconnected systems, business processes, and data flows; learn unfamiliar technologies and processes; identify opportunities for improvement; and implement practical solutions that improve organizational effectiveness and service delivery.
• Conceptual knowledge of public transit operations, service planning, scheduling principles, and the factors that influence transportation service delivery within the St. Louis region.
• Strong analytical and critical thinking skills, including aptitude for mathematics, data analysis, problem-solving, and schedule development.
• Knowledge of information systems technologies, software functionality, system analysis concepts, and data management principles.
• Knowledge of Trapeze or similar transit scheduling software preferred.
• Knowledge of database concepts, programming or scripting languages (e.g., Python, R, SQL, or similar technologies) and system administration principles preferred, or demonstrated ability to learn and apply such tools.
• Ability to communicate effectively, both orally and in writing, and establish and maintain effective working relationships.
• Ability to interact professionally with agency operations staff, technical personnel, management, vendors, and the public.
• Ability to interpret, analyze, and present complex operational and performance data in a clear and meaningful manner.
• Ability to manage multiple priorities, meet deadlines, and adapt to changing operational and business requirements.

Work Environment

• Work is performed primarily in a professional office environment.
• Occasional travel to agency facilities may be required to support system implementations, testing, troubleshooting, training, operational reviews, or data validation activities.
• May require occasional work outside normal business hours to support system upgrades, testing, service changes, or critical operational activities.

Physical Abilities

• Ability to work at a computer for extended periods while analyzing data, maintaining systems, developing reports, and reviewing documentation.
• Ability to communicate effectively in person, by phone, through virtual platforms, and in writing with employees, vendors, and stakeholders.
• Ability to read and interpret technical documentation, reports, system specifications, schedules, and operational data.
• Ability to perform repetitive hand movements associated with keyboarding, data entry, and use of computer software applications.
• Ability to move throughout office and operational environments to support meetings, training sessions, testing activities, and system implementations.
• Ability to occasionally lift, carry, and transport files, equipment, or materials weighing up to 25 pounds.
• Ability to manage multiple tasks simultaneously while maintaining accuracy, attention to detail, and compliance with established deadlines.
• Ability to respond to operational issues and technology-related incidents in a timely and professional manner.
• Regular and reliable attendance is essential.

Compensation

73,880.00 - 86,190.00 (Annually)

Employment Type

Full Time

Location

Headquarters

Education

High School or GED Required. Bachelors preferred.

Urban Planning, Transportation Engineering, Mathematics, Computer Science or related field

Experience

Three (3) years required.

Minimum of three (3) years of progressively responsible experience in transportation planning, transit scheduling, information systems, data analysis, business process improvement, or a related field.

Certifications & Licenses

Professional certifications or demonstrated experience in database management, data analytics, business intelligence, reporting tools, information systems, or related technical disciplines preferred.

Equal Employment Opportunity (EEO)

Bi-State Development is proud to be an Equal Opportunity Employer.

Compensation Disclosure

Bi-State Development is committed to ensuring all employees are compensated fairly. The salary range provided reflects our current expectations for this position. However, final base salary or offer may vary depending on several factors, including skills, qualifications, experience, business needs, and budgetary considerations.