About the Job
Location: Makati City
Corporate Title: Junior Officer to Senior Manager
Work Arrangement: Onsite
Our Operations Cluster team is looking for experienced professionals to join us in Makati City as a Systems and Methods Officer
In this role, you will develop, implement, and maintain operational policies and procedures to enhance efficiency, compliance, and continuous improvement. You will also support strategic initiatives, drive process enhancement, and ensure operational practices are aligned with business goals and regulatory standards.
Your dream. Our focus.
East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines and is committed to continuously investing in people, processes, products, and service enhancements. We embrace new ideas that elevate the EastWest experience.
We empower our employees to take charge of their careers and provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team and a workplace that promotes development and goal attainment.
Whether you're just starting out or already a seasoned professional, EastWest can help you unleash your potential and bridge the gap between dream and success.
What the role will entail
Develop, review, and update operational policies and procedures to ensure compliance and alignment with regulatory and business standards
Evaluate and enhance existing processes to improve operational efficiency, productivity, and service quality
Lead or support cross-functional projects related to operational improvements and automation initiatives
Ensure adherence to internal controls, regulatory standards, and risk management frameworks
Facilitate training sessions and communicate operational changes across teams
Maintain accurate policy documentation and monitor implementation effectiveness
What we're looking for
Bachelors degree in Business Administration, Management, or a related field; MBA or equivalent graduate degree is a plus
Experience in banking operations, particularly in store operations, with exposure to risk management, audit, and compliance
Strong knowledge of banking laws, operational processes, and regulatory standards
Proficient in policy and procedure management, process improvement, and data analysis
Excellent communication, stakeholder management, and project coordination skills
Strong analytical mindset and ability to identify, assess, and mitigate operational risks
What you can expect from joining our team
Career development and training opportunities
Competitive salary package and benefits
Performance-based incentives and recognition programs for high-performing individuals
Opportunity to work with and be mentored by industry experts
Defined career progression paths to guide your professional growth
Company Overview
East West Banking Corporation, established in 1994, is one of the fastest-growing banks in the country today. It caters to the financial needs of consumers, middle market corporates, and the mass affluent. Through its vast network of stores nationwide, it offers a wide range of banking products and services, as well as allied financial services: non-life insurance brokerage, bancassurance, and leasing.
EastWest’s goal is to provide excellent customer service, relevant products that meet the customer needs and having the most engaged and loyal customers and employees, while providing services befitting of a world-class bank anchored on service excellence in its chosen markets.
With steadfast commitment to make "Your Dream Our Focus," EastWest continues to develop innovative products and services and alternative delivery channels that cater to the diverse and evolving needs of its clientele.
Mission
For our chosen markets
by providing them with excellent service in the delivery of integrated and innovative products, responsive to their current and future financial needs, at the best value.
For our employees
by continuously providing them with opportunities to develop their full potential and by giving recognition and rewards commensurate to their contribution.
For our community
by committing ourselves to improving the quality of life of those around us through the support for various charities and involvement in outreach activities.
For our regulators
by uncompromisingly adhering to the highest standards of business ethics and corporate governance.
For our shareholders
by managing the bank professionally and prudently to consistently achieve optimal possible returns.
