Salary: Up to £65,000 depending on experience
Role type: Permanent, 5 days per week, Monday to Friday
Location: Hybrid, based at our London office, with occasional travel to our installer businesses
Reporting to: Sales Operations Director (Installs) or Operations Director (Installs)
Direct Reports: None
Join Hometree at the most exciting moment in our story. Founded in 2015, we've become one of the fastest-growing challengers in the UK home services market, spanning home cover that protects the essential systems in the home, renewable installations like solar, batteries and heat pumps, and the financing that makes them affordable. Together, we help homeowners look after their homes and move to greener, lower-carbon living.
We're now going through the biggest step change in our history. By acquiring OVO Energy's Home Services division, including the trusted CORGI HomePlan and HomeHeat brands, we're becoming one of the UK's leading home services groups, with fresh investment to fuel our next phase of growth. It's a genuine inflection point, and we're looking for people who want to help us build what comes next.
🏆 UK's third-largest home cover provider: our latest acquisition makes us the third-largest provider of home cover in the UK.
🏆 7 Acquisitions - We've expanded our operations by acquiring 6 key companies across financing (Hometree Finance, formerly Bewarm), Home Cover (Your Repair) and energy services (Geowarmth, The Little Green Energy Company, IMS and GreenGen). And we have most recently announced the acquisition of OVO Home Services and CORGI Homeplan (subject to FCA approval).
🏆 500k Homes Covered - We cover over 500 thousand homes across the UK.
🏆 550+ Employees - We have over 550 passionate employees transforming the industry across the Group, one home at a time.
You'll own how our systems and processes work for the customer, across our renewables and gas boiler installer businesses: heat pumps, solar, batteries and boiler installs.
You decide what good looks like: how the customer journey should flow, how our CRM and customer communications should work, and where the systems portfolio needs to change so each business can grow. That means getting into the detail of how things work today, finding where we're letting customers down, and building the fix.
Sometimes the fix is new software, not a tweak to what we've got. Where there's a real gap, you'll lead the search: work out what we need, scan the market, and build the case to buy. Once we've chosen, you'll see it through to delivery too, working with Technology, the vendor and the teams who'll use it day to day. You won't write the code, but you'll make sure it lands.
AI is part of this as well. You'll find where it could improve the customer journey, test what looks promising, and bring what works into everyday use. You don't need to have done this before. You do need to be up for it.
You'll usually have more than one of these live at once, pulling in different directions across different businesses. Being methodical matters: work to a plan, keep it on track, and build a clear framework, with your manager's support, for what gets priority when everything feels urgent.
There's a natural link to Home Cover too, particularly insurance and maintenance cross-sell. That's a collaboration, not a responsibility: you'll work with the Home Cover team to align on those journeys and maximise sales both ways.
You'll report to our Sales Operations Director (Installs) or Operations Director (Installs), with a dotted line to our CTO or Head of Product. It's a broad role with real ownership, and it'll suit someone from consulting, a fast-growing business, or already running CRM and systems somewhere else, who wants to turn our systems and customer journeys into something concrete.
We have an ever expanding list of benefits that currently includes:
At Hometree, we prioritise ethical conduct and regulatory compliance. As a regulated financial services organisation, we operate under the strict guidelines and regulations set forth by the Financial Conduct Authority. We are committed to maintaining the highest standards of integrity and professionalism in all aspects of our business.
As a prospective member of our team, you will be expected to fully embrace and adhere to the Financial Conduct Authority Code of Conduct obligations. These obligations are designed to ensure the fair treatment of customers, the preservation of market integrity, and the promotion of healthy competition within the financial services industry.
At Hometree, we are committed to creating an inclusive and representative environment. We know that different experiences, perspectives and backgrounds make for a better workplace and a better planet. Together, we celebrate differences and promote a culture where you can bring your full self to work.
We promise to give you the same opportunities as everyone else and we won't discriminate against you at any point in the hiring process or the working day. This includes how we source talent, our interview process, our conditions of employment, feedback and everything in between.
Hometree is a home energy services company on a mission to accelerate the transition to net zero. By fixing, installing and financing home energy hardware, we're helping homeowners transition to low-carbon living, when they’re ready.
Heating is responsible for 14% of all greenhouse gas emissions in the UK. If we're serious about hitting those net zero goals to mitigate the climate emergency, we need to act. The transition has already begun but it’s a mammoth task and it won’t happen overnight. We know the challenges on the table – with soaring energy costs, expensive heat pumps and home infrastructure challenges, homeowners are left with many pressing questions - which option should I choose - heat pump or hydrogen boiler? Who will install the equipment - and- how will I afford it?
That's where Hometree comes in. We understand that homeowners will make the journey at their own pace - and our role is to assist them along the way. Today, we offer boiler and home emergency cover - but we’re rapidly expanding our products and services to install and finance low-carbon home energy hardware, so that we can help steer more UK homeowners to a cleaner and brighter future.
Decarbonisation will transform the way we all heat our homes and this is just the start of the Hometree journey. Let's transform home energy together.
