Job Description

The purpose of the role is as follows:

To liaise with Business Analysts, development teams, business users, project teams and vendors to provide end-to-end production and project support for all applications in production to ensure the smooth running of day-to-day activities and to optimise the efficient performance of the applications and related processes.

Are you someone who can do the following: ​

• Assist in providing input into the budgeting process, and track spending against agreed objectives
• Assist in promoting the use of a shared infrastructure and application roadmap to reduce costs and enhance information flows
• Ensure roadmaps have appropriate targets and are validated against business objectives
• Partner with business and technology lead domain experts to elicit and translate business requirements into suitable technology solutions
• Develop roadmaps in line with stakeholder needs best practices and RMBs change process
• Coordinate and facilitate annual working sessions for the roadmap to add change or remove initiatives
• Ensure roadmaps align BT priorities with business partner needs that they include appropriate targets and have been validated against business objectives
• Build professional trusted advisor relationships with key stakeholders displaying sound abilities to listen, advise, influence and consult at all levels
• Liaise with various business stakeholders to provide information and assist with queries
• Communicate proactively to manage expectations
• Manage and deliver on projects and provide feedback thereon
• Manage project resources to ensure delivery
• Act as an internal consultant during the design and execution of solutions that cater for specific business requirements, and advise management on best practices
• Assist BAs and Architects to translate strategic decisions into business solutions
• Participate in building a longterm infrastructure roadmap for all IT systems architecture
• Adhere to all processes within the system development lifecycle and ensure that a consistent framework is applied across the business
• Develop and prepare documents for the design of solutions that meet system and security requirements
• Participate in producing requirement specifications, technical documentation test packs and training material
• Demonstrate pride in the organisations brand services and products by consistently delivering on the brands promise
• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
• Stay relevant and up to date with legislations and new developments
• Maintain a positive attitude and respond openly to feedback
• Handle stress in ways that do not negatively impact others
• Plan and manage own workflow anticipating obstacles juggling priorities and following through on objectives within agreed time frames and according to quality standards
• Take ownership of personal career development leveraging formal and informal opportunities
• Read situations and organisational realities
• Set aside personal agenda for the greater good
• Act in an ethical transparent and morally defensible manner including highlighting unethical practices
• Share debate and communicate learnings
• Flag and debate issues constructively
• Promote a friendly cooperative climate

Important Closing Date Note

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

26/05/26