Ground Zero

Systems Analyst, Mumbai

Ground Zero  •  Mumbai, IN (Onsite)  •  1 day ago
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Job Description

Role: Systems Analyst, Mumbai
Experience: 2-4 years
Salary: 6-7 LPA

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The Systems Analyst will directly strengthen the program's ability to serve users—including teachers, coordinators, and partners. You will ensure that our internal systems (such as the Oyster and Disha portals) function smoothly, identify the root causes of reported issues, and help resolve them quickly.

Key Responsibilities:

1. Documentation

  • System Requirements: Translate business requirements into clear system requirements to be used by developers to build or modify IT system functionalities.
  • Testing & Defect Logs: Create test cases, maintain detailed logs of user-reported defects, and track the testing of fixes provided by the support team.

2. System Testing & Quality Assurance

  • Pilot Environments: Support the development of sandbox or pilot environments for early-stage testing.
  • Bug Tracking: Document, prioritize, and track system bugs and their subsequent fixes.
  • Validation: Validate fixes to ensure overall system stability and performance before final rollout.

3. Training

  • System Adoption: Support staff and ensure successful system adoption by conducting hands-on training for new or modified IT functionalities.

Qualifications & Requirements

  • Education: Bachelor's or Master's degree in Information Technology, Engineering, Computer Science, or a related field.
  • Experience: 2–4 years of experience in systems analysis, business analysis, or process improvement roles.
  • Skills: Strong understanding of workflow design, system integrations, and user-centered problem-solving.
  • Tools: Experience with User Acceptance Testing (UAT), QA tracking tools, and documentation platforms.
  • Attributes: Excellent communication skills, strong attention to detail, and exceptional organizational capabilities.

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Hiring Note Applications will be reviewed on rolling basis. This job reposted on July 29th, 2026 on Ground Zero

For any questions, ping us on WhatsApp chat: +91-8058331557
Ground Zero

About Ground Zero

Ground Zero is a next-generation talent and advisory firm dedicated to powering the social impact ecosystem.

We partner with nonprofits, foundations, and mission-driven institutions to build strong leadership pipelines, resilient hiring systems, and future-ready people practices.

At Ground Zero, we go beyond recruitment- we help organizations reimagine talent. By blending deep sector knowledge with data-driven insights and technology, we enable nonprofits to attract, grow, and retain exceptional leaders.

We work as long-term talent partners to our nonprofit clients, helping them design inclusive talent strategies, strengthen organizational culture, and adapt to the evolving world of work. Our team brings together expertise across philanthropy, development, and human capital- ensuring every match we make contributes to both individual purpose and institutional impact.

Our mission is simple yet bold: to strengthen the talent backbone of India’s social sector- because solving the world’s toughest problems begins with the right people.

Read More about us: https://groundzero.community

Industry
Nonprofit & NGOs
Company Size
11-50 employees
Headquarters
Dehradun, IN
Year Founded
2023
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