Job Description

Req ID: 34242

Department: IT - Applications

Work Location: WakeMed Operations Center

Location: Raleigh, North Carolina

Employment Type: ['Full Time']

FTE: ['1.00']

Hours of Work: ['Monday through Friday, 8:00AM-5:00PMHybrid position requiring two days a week in the office in Raleigh. Rotating on call']

Weekend Requirements: As Needed

Call Requirements: ['Yes']

Overview

At WakeMed, our mission is to improve the health and well-being of our community—and we do it by delivering outstanding, compassionate care.

We're hiring a Systems Analyst II, Epic (Clinical Applications - Ambulatory Team) to help support and optimize the Epic applications that power patient care and operational excellence across our organization. In this role, you'll lead application build, implementation, maintenance, and enhancement efforts while serving as a key liaison between Information Services, operational leaders, and vendor partners. You'll use your technical expertise and understanding of clinical workflows to identify solutions, improve system performance, and support end users across the health system.

What you'll do

• Lead the design, configuration, testing, implementation, and ongoing support of assigned Epic clinical applications.
• Analyze business and clinical requirements, translate needs into system solutions, and implement application enhancements and change requests.
• Partner with operational teams to evaluate workflows, identify improvement opportunities, and recommend best practice solutions.
• Provide Tier 2 application support by troubleshooting issues, resolving system concerns, and maintaining high levels of customer service.
• Collaborate with reporting teams, stakeholders, and vendors to support operational, regulatory, and performance reporting needs.

Who you are

• Experienced in systems analysis, application support, or healthcare information technology, with at least three years of relevant experience.
• Skilled at analyzing workflows, gathering requirements, and translating business needs into effective technical solutions.
• Comfortable troubleshooting complex application issues and working directly with customers to resolve problems.
• Preferably hold an Epic certification in your area of responsibility and/or a professional certification or license relevant to your field.
• Educated in technology, healthcare, business, or a related discipline, with an Associate degree preferred.

If you're passionate about improving healthcare through technology and enjoy collaborating with clinical and operational teams to solve complex challenges, we encourage you to apply and join WakeMed's Information Services team.

Department Description

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.

EOE

Licensure

EPIC Certification in Area of Responsibility Preferred Certified/Licensed/Registered in Field of Practice Preferred

Education

Associate's Degree Business Preferred Associate's Degree Healthcare Preferred Associate's Degree Technology Preferred

Experience

3 Years Information Technology - Systems Analysis Required