Job Description

Req ID: 33789

Department: IT - Applications

Work Location: WakeMed Operations Center

Location: Raleigh, North Carolina

Employment Type: ['Full Time']

FTE: ['1.00']

Hours of Work: ['8:00AM-5:00PM, Monday through Friday (On call rotation)']

Weekend Requirements: Some Weekends (Rotating)

Call Requirements: ['Yes']

Overview

At WakeMed, our mission is to improve the health and well-being of our community—and we do it by delivering outstanding, compassionate care.

We're hiring a Systems Analyst II, Epic Business Applications to support the design, build, implementation, optimization, and ongoing support of Epic applications across the organization. In this role, you'll serve as a key partner between Information Services, operational departments, and Epic, helping deliver technology solutions that support clinical and business workflows. You'll lead application enhancements, troubleshoot complex issues, analyze business needs, and help ensure end users are getting the most value from their systems.

What you'll do

• Lead the analysis, design, configuration, testing, and implementation of Epic application enhancements and change requests to meet business and clinical needs.
• Provide Tier 2 application support by investigating, troubleshooting, and resolving complex system and workflow issues in a timely manner.
• Collaborate with operational teams to evaluate workflows, identify improvement opportunities, and recommend technology solutions that support organizational goals.
• Partner with reporting teams to develop report specifications and ensure operational, regulatory, and compliance reporting requirements are met.
• Create and maintain application documentation, communicate system changes, and support end-user education to promote successful adoption and ongoing support.

Who you are

• Experienced systems analyst with 3+ years of information technology systems analysis experience.
• Skilled in gathering requirements, analyzing workflows, configuring applications, testing solutions, and supporting end users.
• Strong communicator who can effectively collaborate with technical teams, operational departments, vendors, and stakeholders.
• Associate degree in Business, Healthcare, Technology, or a related field preferred.
• Epic certification in an area of responsibility and/or licensure or certification applicable to your field of practice is preferred.

Why WakeMed

At WakeMed, you'll join a team committed to collaboration, innovation, and continuous improvement. We value respect, teamwork, accountability, communication, and operational excellence while supporting technology solutions that help improve patient care and business performance across our health system.

If you're passionate about leveraging technology to solve complex challenges, improve workflows, and support exceptional healthcare delivery, we encourage you to apply for our Systems Analyst II, Epic Business Applications opportunity.

Department Description

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.

EOE

Licensure

EPIC Certification in Area of Responsibility Preferred Certified/Licensed/Registered in Field of Practice Preferred

Education

Associate's Degree Business Preferred Associate's Degree Healthcare Preferred Associate's Degree Technology Preferred

Experience

3 Years Information Technology - Systems Analysis Required