WakeMed

Systems Analyst II, Business

WakeMed  •  Onsite  •  3 hours ago
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Job Description

Req ID: 32921

Department: IT - Applications

Work Location: WakeMed Operations Center

Location: Raleigh, North Carolina

Employment Type: ['Full Time']

FTE: ['1.00']

Hours of Work: ['Monday - Friday 8:00AM - 4:30PMHybrid work schedule after 90-day introductory period.']

Weekend Requirements: As Needed

Call Requirements: ['Yes']

Overview

At WakeMed, our mission is to improve the health and well-being of our community—and we do it by delivering outstanding, compassionate care.

We're seeking a Systems Analyst to lead the build, implementation, support, and ongoing optimization of our Infor CloudSuite ERP applications. In this role, you'll partner with operational leaders, end users, vendors, and Information Services teams to design solutions that improve workflows, enhance system performance, and support informed business decision-making. If you enjoy solving complex problems, analyzing business needs, and driving technology improvements that make an impact, we'd love to hear from you.

What you'll do

  • Lead the design, configuration, testing, implementation, and support of Infor CloudSuite ERP applications.
  • Analyze business and operational requirements, research solutions, and implement system enhancements and change requests.
  • Provide Tier 2 application support by troubleshooting issues, resolving system challenges, and ensuring a positive user experience.
  • Partner with departments to understand workflows, identify opportunities for improvement, and recommend system solutions that support operational goals.
  • Develop system documentation, support reporting requirements, collaborate with report writers, and educate team members on application updates and enhancements.

Who you are

  • Associate's degree in Business, Healthcare, Technology, or a related field.
  • Minimum of three years of experience in Information Technology systems analysis.
  • Experience supporting enterprise applications, ERP systems, or other complex business systems.
  • Strong analytical and problem-solving skills with the ability to translate business needs into technical solutions.
  • Effective communicator who enjoys collaborating with end users, operational leaders, vendors, and technical teams.

Why WakeMed?

At WakeMed, you'll be part of a collaborative team that values innovation, accountability, continuous improvement, and exceptional service. We are committed to fostering an environment where team members are supported, respected, and empowered to do their best work while helping improve the health and well-being of our community.

If you're passionate about leveraging technology to enhance operational performance and create meaningful solutions for end users, we encourage you to apply and join the WakeMed team.

Department Description

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.

EOE

Licensure

Not Applicable

Education

Associate's Degree Business Required - Or Healthcare Required - Or Technology Required

Experience

3 Years Information Technology - Systems Analysis Required

WakeMed

About WakeMed

WakeMed Health & Hospitals is a private, not-for-profit health care organization based in Raleigh, N.C.

The 900+ bed system comprises a network of health care facilities that includes:

• Level I Trauma Center and tertiary referral hospital, children’s hospital and rehabilitation hospital in Raleigh, N.C.

• Community hospital in Cary

• Women’s hospital and family health center in North Raleigh

• Comprehensive outpatient centers and freestanding emergency departments in Brier Creek, Garner and Apex

• Freestanding Children's Emergency Department and dedicated Children’s Hospital

• One of the highest volume heart centers in the United States

• Level IV Neonatal Intensive Care Unit

• Multiple outpatient rehabilitation sites

• 40+ primary care and specialty physician practices

• Home health services

WakeMed’s team of 8,000+ nurses, technologists and medical support staff and more than 1,000 affiliated physicians serve the residents of Wake County and beyond using the most advanced technologies and facilities to ensure the finest in health care.

Specialties

WakeMed is home to two nationally accredited, award winning Chest Pain Centers and two nationally accredited, award winning Stroke Centers. Centers of excellence include cardiac and vascular care, women’s and children’s services, physical rehabilitation, emergency and trauma, orthopedics, neurosciences, home care and numerous wellness and community outreach programs.

Industry
Healthcare & Social Services
Company Size
5,001-10,000 employees
Headquarters
Raleigh, NC
Year Founded
1961
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