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Regular or Temporary:
Regular
Language Fluency: English (Required)
Work Shift:
1st Shift (United States of America)
Please review the following job description:
Provide systems analysis support for interfacing business and computer application systems. Develop or modify procedures to solve complex business problems considering client needs, application capabilities and industry requirements. Work with Business Analysts, Developers, Product, Operations, and other tech partners to ensure effective design. This is considered a technical expert role and not business-facing.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Gather, formulate and define requirements to solve intermediate to complex business problems.
2. Provide technical team members and users with assistance solving application related problems, such as malfunctions and program problems.
3. Analyze requirements, plan and design applications using techniques, such as structured analysis, data modeling, process flows, design documentation and information engineering. Translate conceptual user requirements into functional requirements in a clear manner that is comprehensible to developers/project team.
4. Plan and execute appropriate testing (e.g. test plans, test cases, and test scripts) to comprehensively test assigned enhancements to business applications. Validate business rule implementation and end-to-end workflow functionality through user acceptance testing.
5. Coordinate the installation and application enhancements and/or releases.
6. Expand or modify applications to serve new purposes or improve workflow. Identify opportunities for automation, performance optimization and enhanced user experience.
7. Assess the usefulness of pre-developed application packages and adapt them to a user environment.
8. Develop, document and revise flow charts, system design procedures, test procedures and quality standards. Maintain documentation for application systems.
9. Review and analyze applications, including performance results, to locate code problems.
10. Oversee work products of other Systems Analysts and serve as project leaders for small-sized systems projects.
11. Leverage analytics tools like FullStory to understand user behavior, identify pain points in the quoting workflow, and provide data-driven recommendations for UI/UX improvements.
QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor’s degree in Information Technology-related field, or equivalent education and related training
2. Six years of experience or equivalent proficiency in application analysis and design
3. Excellent verbal and written communication skills
4. Ability to work independently or as a member of a team
5. Manage multiple responsibilities simultaneously
6. Ability to direct and train other team associates
7. Demonstrated proficiency in:
Microsoft Office suite
Creating and documenting process flows using tools such as Visio
Azure DevOps or comparable project management platforms
Utilizing browser developer tools for basic troubleshooting
Leveraging session replay and analytics platforms such as FullStory to assess user behavior and enhance application usability
General Description of Available Benefits for Eligible Employees of CRC Group: At CRC Group, we're committed to supporting every aspect of teammates' well-being – physical, emotional, financial, social, and professional. Our best-in-class benefits program is designed to care for the whole you, offering a wide range of coverage and support. Eligible full-time teammates enjoy access to medical, dental, vision, life, disability, and AD&D insurance; tax-advantaged savings accounts; and a 401(k) plan with company match. CRC Group also offers generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more. Eligible positions may also qualify for restricted stock units and/or a deferred compensation plan.
CRC Group supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC Group is a Drug Free Workplace.
EEO is the LawPay Transparency Nondiscrimination ProvisionE-Verify
CRC Group is all about progress.
CRC Group is a leading, fully independent pure-play brokerage and underwriting specialty insurance distributor. Our teams offer highly personalized service fueled by efficient distribution, local relationships, and data-driven insights across the risk spectrum. Our mission is to give our people and businesses the scope, resources, and support they need to be their best.
The power to achieve more.
United by our shared core values and client-first approach, our specialty wholesale and underwriting insurance businesses work across all markets, serving a wide range of clients.
With an independent spirit fueling our people, the most advanced industry technology at their fingertips, and an unwavering commitment to doing things right, CRC Group is your secret weapon, ensuring nothing gets in the way of your success.
Our core values add real value.
Our ambition is to be the best specialty insurance distributor you'll ever work with. Doing that means focusing relentlessly on you and your clients. We've boiled our approach down to three values. They define our culture, guide our actions, and get results for you.
Placing you first.
We're all about your success. Whether you're a retail broker, a carrier partner, or one of our talented team who makes our business tick.
Always seeking better.
No matter how good our products and services are, we look for ways we can make them even better. We identify, invest in, and deliver them.
Doing it right.
There's no substitute for discipline in insurance, so we never risk the outcome for the sake of doing a deal. Doing it right is the only way we'll do it.
CRC Group divisions include: CRC Specialty, CRC Benefits, CRC Underwriting.
