Job Description

Position Title:

Systems Analyst I (PHL)

Shift:

9:00 PM to 6:00AM (Philippines)

• Provides Level 1–2 support for assigned business applications/systems (triage, troubleshoot, resolve, or escalate).
• Monitors system health and helps address incidents, outages, and recurring issues (problem management).
• Performs basic system administration tasks (user access requests, configuration changes, routine maintenance) following change control.
• Documents issues and solutions (knowledge articles, SOPs, runbooks) and keeps records updated (often in ServiceNow/ITSM tools).
• Coordinates with other IT teams/vendors (network, server, database, security, application owners) to drive resolution.
• Supports testing and deployments (UAT support, regression checks, validating fixes, rollout support).
• Analyzes data/logs to identify trends, root cause indicators, and improvement opportunities.
• Ensures compliance with security and audit requirements (access controls, evidence gathering, standard procedures).
• Inventory control & accuracy: Maintain accurate records of serial/service tag, model, location/site, owner/user, status, and custody changes in the asset repository (e.g., ServiceNow ITAM/CMDB, SCCM/Intune integrations).
• Asset issuance & return: Coordinate issuance, transfers between sites, returns from leavers/resigned associates, and collection of unreturned assets; validate completeness (laptop, charger, headset, YubiKey, etc.).

• Disposal/ITAD compliance: Ensure retired assets follow approved disposal processes (secure wipe, certificates of destruction, chain-of-custody, environmental compliance).
• Asset lifecycle management: Track assets from purchase → receiving → deployment/assignment → moves/adds/changes → repair → return → disposal/ITAD