Job Description

To tatou tikanga | Our Culture

Our kaimahi (employees) are passionate people, each driven to contribute to better health outcomes, with a focus on people experiencing inequity. We are focused on hiring kaimahi who live and work in the communities they serve.

Whakarongorau Aotearoa (Whakarongorau) is committed to understanding and improving mana taurite (equal status) starts with the understanding of self and how we, as health professionals, think and behave each minute of each day to serve the health needs for Aotearoa.

We are committed to ensuring our workforce reflects the community we support.

Ko wai mātou | About us

Whakarongorau, a social enterprise, is a virtual health and social services organisation with a proven record of connecting people seamlessly with care when they need it. Whakarongorau aims to be there when face to face health and social services cannot, providing consistent, clinically supported access to services for those in need or when people are unable to access other options due to location, time of day, financial or cultural barriers.

Mō tēnei tūranga | About the role

The Systems Analyst plays an important role in supporting the National Cervical Screening Programme by ensuring the National Cervical Screening Programme Register (NCSP-R) remains accurate, reliable, and fit for purpose. Working at the intersection of data, systems, and quality, you'll use analysis and reporting to identify trends, investigate issues, and support informed decision-making. This role is ideal for someone who enjoys solving problems, working with complex information, and driving continuous improvements that contribute to better health outcomes for communities across Aotearoa.

Ngā haepapa matua | Key responsibilities

• Maintain the accuracy, integrity, and reliability of information held within the National Cervical Screening Programme Register (NCSP-R).
• Conduct data validation, reconciliation, monitoring, and assurance activities to identify and resolve data quality issues.
• Investigate system issues, data discrepancies, and anomalies, identifying root causes and recommending corrective actions.
• Produce regular and ad hoc reports, analysis, and insights to support operational, clinical, and programme decision-making.
• Monitor system performance, exception reports, and work queues to proactively identify risks and improvement opportunities.
• Work collaboratively with internal and external stakeholders to provide specialist advice on register processes, system functionality, and data integrity.

Ngā hua mōu | What's in it for you

• Be part of a collaborative team working towards better health outcomes for all of Aotearoa
• Grow your career with ongoing development and learning opportunities
• Wellbeing support including EAP and a half-day off every month
• Access exclusive discounts with Boost and Samsung
• Benefit from birthday leave and additional leave

Qualifications

Mōu ake | About you

You're a detail-oriented and analytical professional who enjoys working with data, systems, and technology to solve complex problems. You have experience managing data within systems, investigating issues, and turning insights into practical improvements. Comfortable working independently and collaborating with a wide range of stakeholders, you're a clear communicator with a strong focus on accuracy, quality, and continuous improvement. You'll bring sound judgement, technical confidence, and a commitment to maintaining confidentiality and cultural safety. Most importantly, you'll have a genuine commitment to Te Tiriti o Waitangi, health equity, and supporting positive outcomes for the diverse communities we serve across Aotearoa.

Ōu wheako ōu mātauranga hoki | Qualifications and Experience

• Proficiency in the usage of the Microsoft office products (Outlook, Excel and Word).
• Experience with managing data within a data collection system, including writing queries, analysing data sets, and checking data integrity.
• Experience managing and working IT system error queues.

Ōu āheitanga ōu pūkenga hoki | Skills and Competence

• Strong analytical and problem-solving skills, with experience investigating system issues, managing error queues, and identifying practical solutions.
• Confident working with technology and able to quickly learn new systems, processes, and applications.
• Technically capable, with the ability to administer, troubleshoot, and support multiple systems while maintaining data integrity and accuracy.
• Excellent written, verbal, and interpersonal communication skills, with the ability to build effective relationships across a wide range of stakeholders.
• Highly organised and methodical, with strong attention to detail and the ability to produce accurate documentation and work outputs.
• Able to work independently, use initiative, and manage competing priorities while contributing positively to a collaborative team environment.
• Demonstrates professionalism, discretion, and sound judgement, with a commitment to confidentiality, cultural safety, and continuous learning.
• Strong awareness and application of Te Tiriti o Waitangi, with a commitment to health equity and supporting the diverse communities and priority populations of Aotearoa.

Additional Information

Ō mātou uara | Our values

E kimi ana mātou i ētahi tangata e kaha whakanui i ēnei uara - We are looking for people who align naturally with these values and will champion them

• Mahia te mea tika / Do the right thing
• Hihiri e te kounga / Motivated by quality
• Ngākau nui ki te pai ake / Passion for better
• Pokohiwi ki Pokohiwi / Shoulder to shoulder