Hands-on experience with Remedy development, CMDB, or Digital Workplace (DWP)
Strong familiarity with troubleshooting and making minor modifications in Digital Workplace Catalog and DWP.
Experience installing or patching BMC ITSM suite components (ARS, AI, CMDB, ITSM, RKM, SLM), including Smart IT and DWP/DWPC (v20.x and newer).
Experience configuring data within the BMC ITSM ecosystem across all major modules.
Ability to install, configure, and make minor updates to Smart Reporting
Skilled in reviewing Remedy workflows using Dev Studio, troubleshooting performance issues, enabling logs, and performing root-cause analysis.
Ability to run key BMC utilities (post-DB copy updates, foundation data loads via manual methods or DMT).
Experience analyzing SOAP, REST, and Atrium Integratorbased integrations.
Comfortable working in Linux environments.
Experience engaging with BMC Support (ticket creation, log submissions, investigations).
The Systems Analyst will perform tasks including, but not limited to:
a) Implement applications to support projects, departments, organizational initiatives, and corporate services.
b) Translate business requirements into detailed systems designs and technical specifications.
c) Analyze and recommend suitable technical solution options.
d) Conduct feasibility studies, perform costing estimates, map interdependencies, and prepare functional/technical specifications or process re-engineering recommendations.
e) Provide system expertise to both functional and technical teams to ensure smooth integration across applications.
f) Deliver application support to end-users by troubleshooting issues, providing training, and preparing management reports.
Flexstaf IT is an Approved Vendor for The Ministry of Government Services, Task - Based Information and Information Technology (I&IT) Services - VOR # OSS - 00430429. FlexStaf I.T. is a Canadian based organization specializing in providing various organizations across all industries, the best qualified I.T. personnel for short or long term contract assignments, permanent placement positions, or fully managed end to end I.T. project solutions. Specialized I.T. professionals include resources skilled in Application Development, Infrastructure Support, Business Analysis, Quality Assurance, Management and Senior Executive level, from all I.T. technical domains.
With 17 years of I.T. Sales Management and Recruitment experience, our management team's strength include the instinct to deliver professional candidates to respective employers efficiently, effectively and most importantly, successfully ensuring complete satisfaction.
"Flexible people, delivering flexible solutions"
