Job Description

Full-Time Position

Hybrid.

General Description

We are seeking a highly motivated individual to join our team as a Systems Analyst. The Systems Analyst will primarily be responsible for enhancing and maintaining enterprise applications within the organization, including ServiceNow, BWise, and DocuSign. This role is responsible for the technical configuration, customization, and alignment of these platforms with business, risk, and operational processes. Focusing on analyzing system needs, the Systems Analyst will work closely with cross-functional teams to design and implement solutions. This includes creating workflows, forms, and catalog items, coordinating integrations and upgrades, managing user access and certifications, and supporting incident resolution and the SAP Ariba contracting process. The role emphasizes technical expertise and a deep understanding of platform functionality to ensure an optimized and streamlined user experience.

If you have knowledge of IT Service Management (ITSM), IT vendor management, and governance, risk, and controls (GRC), we encourage you to apply for this exciting opportunity.

Essential Duties and Responsibilities

• Analyze business and operational requirements and translate them into system configurations, workflows, and enhancements.
• Configure and maintain ServiceNow components, workflows, forms, and catalog items to support business and ITSM processes.
• Stay updated on the latest ITSM practices, ensuring ServiceNow aligns with these methodologies.
• Administer and support BWise and DocuSign, including configuration, user support, and process improvements.
• Manage user roles, access provisioning, and periodic user access certification processes.
• Support the contracting process in SAP Ariba and coordinate communication with vendors.
• Manage incidents and service requests, performing root cause analysis and coordinating resolution with internal teams and vendors.
• Monitor system performance and usage, recommending and implementing improvements to the user experience.
• Coordinate integrations, upgrades, and testing activities with cross-functional teams.
• Ensure compliance with security policies, regulatory requirements, and audit standards.
• Maintain up-to-date documentation of configurations, procedures, and controls.

Education

Bachelor’s degree in Computer Engineering, Computer Science, Information Systems, Business Administration, or a related field.

Experience

• One (1) to three (3) years of experience in business or systems analysis, application administration, or project/product management, preferably in technology or financial services.
• Working knowledge of ServiceNow configuration and workflow management.
• Experience with SAP Ariba contracting processes; familiarity with BWise and DocuSign.
• Knowledge of ITSM practices and Agile methodologies; related certifications are a plus.
• Strong analytical, problem-solving, and communication skills.
• Proficiency in Microsoft Office tools.
• Bilingual (Spanish/English), both verbal and written.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs.

ABOUT US

Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.

As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you have a disability or need more information about requesting an accommodation, please contact us at asesorialaboral@popular.com. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer, including Disability/Vets

Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.

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