Delaware County, Pennsylvania

Systems Analyst

Delaware County, Pennsylvania  •  $57k - $71k/yr  •  Media, PA (Onsite)  •  2 hours ago
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Job Description

Posting number: 202300996

Department: Public Defender

Job classification: Systems Analyst

Posting type: Open

Categories: Database Administration

Summary

The Delaware County Office of the Public Defender provides legal representation to individuals facing a loss of freedom in the criminal, delinquency, and mental health systems in Delaware County, Pennsylvania. The office employs roughly 70 attorneys and staff to provide zealous advocacy for our clients. The office represents several thousand clients each year in the District Justice Courts, the Court of Common Pleas, Juvenile Court, and the Appellate Courts of Pennsylvania.

Under the general oversight of the Office of the Public Defender and the First Assistant Public Defender, the Application Systems Analyst is responsible for developing the Office's internal case management system(s), building and utilizing system features to meet the department's technological and data-oriented goals, and assisting with the technical maintenance of applications and systems.

Examples of duties

  • Develop and maintain the Office's current case management system (CMS), LegalServer.
  • Lead change management sessions with attorneys and other staff, translating legal and non-legal workflows into technical solutions and system configurations.
  • Train both legal and non-legal staff on system processes, modifications, and new features; lead technical training for new staff onboarding.
  • Occasionally utilize scripting languages, such as Python, to create ETL pipelines for managing data within the CMS.
  • Integrate third-party systems with the CMS, as needed.
  • Log and resolve all issues with the CMS, serving as the internal "helpdesk" for staff, and serve as the technical liaison between the Office and LegalServer developers.
  • Attend technical sessions with LegalServer staff to maintain up-to-date knowledge of developments and ensure the Office employs current processes.
  • Develop scheduled and ad hoc reports on case-related data, assisting with data-driven reporting.
  • Resolve on-site hardware and software issues for staff, escalating issues to County IT as needed and serving as the liaison between the Office and County IT.
  • Maintain and develop the Office's website using WordPress and Bluehost.
  • Develop and support any additional systems used by the Office, such as Westlaw CoCounsel, CPCMS, OMS, etc.
  • Lead expansion projects to explore, vet, and integrate new systems into the Office's workflow.
  • Perform related work at the request of the Public Defender or First Assistant Public Defender, when necessary.

Qualifications

  • Experience developing and working with case management systems (CMS), contract lifecycle management (CLM), and Docket Management Systems (DMS) preferred; LegalServer experience preferred.
  • Skilled in communicating and translating technical concepts to legal staff and leadership, supporting change management, and converting legal workflows and processes into technical solutions.
  • Prior experience with module-based web development systems, including LegalServer, WordPress, Salesforce, Drupal, etc., preferred.
  • Experience working with APIs a plus.
  • Experience in data analysis and report generation, with the ability to present data.
  • Proficient with Windows and Microsoft Office Suite.
  • Prior knowledge of legal office proceedings preferred.
  • Strong verbal and written communication skills
Delaware County, Pennsylvania

About Delaware County, Pennsylvania

Delaware County is governed by a five-member County Council, which replaced the three-member Board of County Commissioners as the governing body of the County in January 1976, when the Home Rule Charter went into effect. The actually expansion of Council to five members occurred in January 1978.

Council is responsible for all legislative and administrative functions of the County government. Although Council has overall responsibility for all action of County departments, the Executive Director, a County Council appointee, is directly responsible for the operations of certain departments as outlined in the Home Rule Charter or Administrative Code, or as assigned by the Executive Director and the County Clerk. Legal guidance and representation is provided by the Solicitor.

Members of Council are elected to four-year terms at staggered two-year intervals in years when municipal elections are held, which occur in odd-numbered years. Council organizes the first Monday of each even-numbered year when the members elect one of their own to serve as Chairman and one to service as Vice Chairman. The powers and duties of Council are many and varied. The Home Rule Charter provides Council with the authority to pass ordinances, resolutions and proclamations and to provide budgets and personnel to meet the needs of the people of Delaware County as they arise.

Council is responsible for adopting a budget each calendar year. The budget includes setting personal and real estate tax rates and fees to raise the funds needed to meet the needs of the budget. To raise money for major capital projects, Council sells tax-exempt municipal bonds which are paid off at predetermined intervals over a certain number of years. Many social programs are primarily funded by federal and state grants, which are forwarded to the County government for distribution. Payroll scales and the number of employees necessary to perform County services, including judicial offices, are set by Council.

Industry
Government & Public Safety
Company Size
501-1,000 employees
Headquarters
Media, PA
Year Founded
1789
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