Job Description

WHO WE ARE

At Ippolito Fruit & Produce, we’re proud to be a Canadian leader in produce distribution — recognized for our commitment to quality, teamwork, and food safety.

THE OPPORTUNITY

We are looking for a hands-on Systems Analyst to provide responsive, practical IT support across our organization. This is a fully in-office, role based at 201 North Service Road in Burlington. You will be the first point of contact for day-to-day technical needs and will take ownership of issues from initial request through resolution, while knowing when to involve management or external partners.

This position is ideal for someone who enjoys variety, works independently, and is comfortable pitching in wherever support is needed. Because the role supports all areas of IT, priorities can shift quickly. The successful candidate will be flexible, resourceful, approachable, and willing to tackle both routine requests and unexpected challenges.

WHAT WE OFFER

Competitive compensation

A supportive and collaborative team environment

Opportunities for growth and development

A fast-paced, team-oriented workplace

WHAT YOU’LL DO

• Act as the primary first point of contact for technical issues and service requests.
• Manage support tickets, troubleshoot problems, document resolutions, and follow issues through to completion.
• Set up, maintain, and support desktops, laptops, mobile devices, printers, scanners, software, user accounts, and workplace technology.
• Support onboarding and offboarding activities, including hardware, software, and access setup.
• Assist with Microsoft 365, Active Directory, networks, servers, telephony, security systems, and other business applications.
• Coordinate with external vendors and internal stakeholders when additional expertise or support is required.
• Maintain clear support documentation, user guides, process maps, and training materials.
• Contribute to IT projects and pitch in across all areas of the department as priorities change.
• Participate in occasional after-hours or on-call support when needed.

WHAT YOU BRING

• 1–3 years of related IT support or systems experience.
• Post-secondary education in computer science, information technology, or a related field, or an equivalent combination of education and practical experience.
• Hands-on experience supporting Windows devices, workplace hardware, Microsoft 365, user accounts, applications, and basic network environments.
• Strong troubleshooting, organization, communication, and customer-service skills.
• The ability to work independently and take ownership in a stand-alone role.
• A flexible, team-oriented approach and a genuine willingness to pitch in wherever needed.
• Comfort working fully in office and responding to changing operational priorities.
• Experience with ticketing systems, mobile device support, Azure or cloud technologies, SQL, PowerShell, or ITIL practices is an asset.

WHO YOU ARE

You are a practical problem-solver who can balance independent ownership with a collaborative mindset. You are comfortable being the go-to IT resource, communicating with people at all levels, and stepping outside a narrow job scope to help the business succeed. If you enjoy a broad role where no two days are exactly the same, we’d like to hear from you.

Hours of Work: Monday to Friday 9:00 a.m. to 5:00 p.m.

Work Arrangement: In Office

Position Type: Non-Union

Employment Status: Full-Time

Compensation: Range $55,000 to $65,000

Work Location: 201 North Service Road, Burlington, Ontario

HOW TO APPLY

If you’re interested in joining our team, please submit your resume through our online career portal. We appreciate all applicants; however, only those selected for an interview will be contacted.

• Apply today and Come Grow With Us!

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Disclaimer: We do not use technology-based tools, such as artificial intelligence (AI), to support application screening; all hiring decisions include human review.

At the Ippolito Group, we are committed to fostering a workplace that embraces diversity, equity, and inclusion. We believe that every individual has unique strengths, experiences, and perspectives to offer, and we actively seek to create an environment where all employees, job applicants, and stakeholders feel valued, respected, and empowered.

As a job applicant, we encourage you to be your authentic self throughout the application process. Should you require any accommodations please let your recruiter know. Your unique experiences and perspectives are valuable to us and contribute to our collective success. We welcome your questions, feedback, and suggestions as we continue to grow and improve our equity and inclusion initiatives.