Job Description

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About this role

EWM System Superuser providing front-line issue resolution. The systems analyst will be responsible for supporting Carrier’s Indianapolis DC through effective systems management.

The Indianapolis DC uses SAP as its ERP system utilizing S/4 Hana for its EWM (Extended Warehouse Management) and TM (Transportation Management) modules. This position is responsible for ensuring EWM is working effectively and troubleshoots problem areas across cross-functional IT support teams to develop solutions

Key Responsibilities

• EWM System Superuser
• Confers with department heads to coordinate DC activities, such as production, sales, inventory, records control, and purchasing, to ensure the efficient movement of material from receiving to production.
• Develops standard and emergency operating procedures for receiving, handling, storing, shipping, or salvaging products or materials to increase efficiency and optimize processes.
• Troubleshoot problems between Warehouse Management Systems EWM, TMS, YMS, and order mgmt. systems and work across IT experts to develop solutions
• Understand and solve issues related to inventory and order fulfillment within ECC and EWM.
• Maintain and update site hardware as needed including tablets and RF scanners
• Work with system experts and warehouse leadership to develop new solutions for reporting and warehouse applications
• Validate changes proposed by AMS (application maintenance and support teams) & Supporting contractors
• Work across Carrier IT teams to ensure all hardware is functioning as designed
• Proactively identify problems in EWM and implement swift, effective solutions
• Lead daily stand up call with AMS support to prioritize work for addressing incidents and future improvements
• Work closely with Indianapolis DC to further drive continuous improvement
• Manage system enhancement/issue resolution requests ensuring the right prioritization is assigned based on the needs of the business
• Communicate system changes (outages, enhancements, etc.) to core business users
• Experience with incident resolution / change management a plus, experience with ServiceNow & Jira preferred.

Basic Qualifications

• High School Diploma or GED
• 2+ years of experience with EWM
• 2+ years of experience with ECC SAP

Preferred Qualifications

• Experience working in the Logistics and Supply Chain
• Solid understanding of SAP order management, delivery ticket logic, and application development methodologies
• Strong SQL and Microsoft Office application skills
• Passion and curiosity for technology
• Proven ability to execute with speed and exhibit a bias for action
• Innovative thinking
• Ability to work in a cross-functional fast paced environment
• Strong communication and interpersonal skills
• Experience and expertise with SAP ECC 6.0 and EWM
• Experience and expertise with RF Gun/ Honeywell/Intermec equipment
• Power BI knowledge
• Hands-on experience with implementing, architecting, configuration, deployment, and testing of SAP based ERP systems. An understanding of a wide range of business processes with a focus on Warehouse Management.

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