Job Description

About Zinkworks

Zinkworks partners with leading Telecommunications and Financial Services organizations to modernize legacy systems, migrate mission-critical platforms to the cloud, and engineer AI-driven automation. From OSS transformation to rApp development and network intelligence, our teams simplify complexity and turn it into a competitive advantage. Based in Ireland and operating across the EU, UK, and US, Zinkworks combines deep domain expertise with delivery excellence to help clients modernize faster and operate smarter.

The Role

As a Systems Analyst, you will work closely with business stakeholders, Product Managers, architects, and engineering teams to understand business objectives and translate them into high-quality technical solutions.

You will play a key role in requirements analysis, backlog refinement, sprint planning, and end-to-end solution delivery, ensuring business needs are clearly understood and effectively implemented.

This role requires strong analytical thinking, excellent communication skills, and the ability to work collaboratively across distributed teams.

This role will require the successful candidate to be on our client's site in Galway, 1 week per month.

Key Responsibilities

• Collaborate with business stakeholders and Product Managers to gather, analyse, and document business and functional requirements

• Create meaningful analysis artefacts including user stories, process flows, use cases, and business requirement documentation

• Translate complex business requirements into clear, actionable user stories with defined acceptance criteria

• Support sprint planning, backlog refinement, and quarterly planning activities

• Manage and prioritise product backlogs using tools such as JIRA and Confluence

• Lead refinement sessions to ensure stories are ready for development

• Work with engineering and QA teams to define acceptance tests using ATDD principles

• Support end-to-end testing activities and validate delivered functionality

• Identify risks, dependencies, and opportunities for process improvement

• Work closely with technical teams to understand application architecture, integrations, and data models

• Contribute to the continuous improvement of Agile delivery practices across teams

Skills & Experience

• 2+ years’ experience in a Systems Analyst or Business Systems Analyst role

• Bachelor’s degree in Computer Science, Information Systems, Engineering, Business Analytics, or a related discipline

• Strong experience working in Agile/Scrum delivery environments

• Excellent communication and stakeholder management skills

• Strong analytical and problem-solving abilities with experience delivering complex technology projects

• Experience working with tools such as JIRA and Confluence

• Ability to analyse application data models and write SQL queries for analysis and testing purposes

• Experience with analysis and testing tools such as SQL Developer, Insomnia, Kafka Offset Explorer, and Datadog

• Understanding of application architecture and system integrations

• Ability to read and interpret code for troubleshooting and analysis is desirable

• Exposure to AI-assisted analysis tools and modern delivery practices is an advantage

• Experience working with globally distributed teams is highly desirable

• Financial services, investment management, or wealth management domain experience is an advantage

Inclusion & Diversity at Zinkworks

At Zinkworks, we are deeply committed to fostering a culture of diversity, inclusion, and belonging. We believe that our strength lies in the unique backgrounds, perspectives, and experiences of our team members. By embracing an inclusive environment, we empower innovation and collaboration across all levels of our organisation. Based in Ireland, we are proud to support and engage with our local communities through meaningful initiatives that promote equity and opportunity. Our commitment extends beyond the workplace, as we actively contribute to creating a more inclusive and connected society for all.