Job Description

Systems Analyst

Roles and Responsibility

• Understand the product features and out-of-box requirements and map the functional requirements
• Ensure the operational support process are aligned with the business objectives and stated business requirements
• Conduct fit-gap analysis on products and develop reasonable working alternatives
• Support the product evaluation during the service definition phase
• Develop a deeper understanding of the business process, business organization and the expected business outcome
• Communicate business needs to the technology teams
• Assist in conducting functional testing

NON-NEGOTIABLE SKILLS / EXP

Must-haves skills

Note: Combo skills and niche skills are generally harder to find.

Dynamics 365 Customer Engagement solutions

NEGOTIABLE SKILLS / EXP

Not required and nice-to-have skills

Coding: .Net, C#, JavaScript, SQL

Power Apps, Power Automate, and similar tools