Job Description

Roles and Responsibilities:

Understand the product features and out-of-box requirements and map the functional requirements

Ensure the operational support process are aligned with the business objectives and stated business requirements

Conduct fit-gap analysis on products and develop reasonable working alternatives

Support the product evaluation during the service definition phase

Develop a deeper understanding of the business process, business organization and the expected business outcome

Communicate business needs to the technology teams

Assist in conducting functional testing

Requirements gathering, functional analysis, FRS writing, functional design