Job Description

Key Responsibilities

• Elicit, analyze, validate, and document business and system requirements through collaboration with cross-functional stakeholders.
• Assess intake requests and evaluate solution feasibility in alignment with business and IT strategic objectives.
• Analyze existing systems, workflows, and processes to identify gaps, inefficiencies, and improvement opportunities.
• Partner with solution, enterprise, and application architects to address technical dependencies and ensure architectural alignment.
• Support solution design by working closely with development and solution engineering teams to deliver scalable, maintainable solutions.
• Facilitate discussions with diverse stakeholder groups, challenge assumptions, and drive clarity in ambiguous situations.
• Collaborate with QA teams to support testing, validation, and defect resolution.
• Support implementation, operational readiness, and post-deployment activities, including training and troubleshooting.
• Ensure operational partners are informed and prepared to support changes in the environment.
• Produce and maintain clear, high-quality documentation, including requirements, system specifications, process flows, and user materials.

Required Qualifications

Analytical & Problem-Solving Skills

• Proven ability to analyze complex business problems and systems and recommend effective solutions.
• Experience balancing strategic (top-down) and detailed (bottom-up) analysis.
• Ability to apply appropriate methods, tools, and techniques to solve problems ranging from strategic to tactical.

Communication & Collaboration

• Strong verbal and written communication skills with the ability to engage stakeholders at all organizational levels.
• Demonstrated ability to facilitate discussions and influence cross-functional teams toward aligned outcomes.
• Ability to translate complex technical and business concepts into clear, consumable deliverables.

Technical & Domain Experience

• Experience using SQL and/or Postgres for data analysis and system integration.
• Knowledge of Pega for workflow automation and business process management.
• Healthcare industry experience or knowledge of healthcare business capabilities is strongly preferred.
• Exposure to methodologies such as Agile, RUP, Six Sigma, or similar frameworks is a plus.

Professional Skills & Tools

• Proficiency in Microsoft Office tools, including Word, Excel, PowerPoint, Outlook, Project, and Visio.
• Ability to produce concise, well-structured documentation.
• Comfortable working under pressure, managing ambiguity, and driving work toward defined outcomes.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.