Job Description

Location: Fort Washington, MD, and possible duty at JBAB, MD

Clearance: TS/SCI (SCI Eligibility required)

Education: BA/BS (or an AA/AS plus an additional 4 of work related experience)

Outcomes:

The successful candidate is expected to accomplish the following outcomes during the first year in the position:

• Formally track all tasks, to include assigned by, suspense, status, and comments on all assigned tasks through completion and be prepared to brief upon request.
• Develop digital continuity folders and files that include standard operating procedures, workflows and POC lists to accomplish all tasks.
• Create 2-3 products beyond the client’s requirements that positively impact the client to either increase efficiency, effectiveness, or innovation.
• Establish foundation in AI/ML skills and contribute to AI/ML operationalization and modernization goals and objectives.
• Master position tasks within 60 days and exceed requirements within 90 days.
• Use government provided Generative AI tools on a day-to-day basis to accelerate tasks, research, documentation, analysis, planning, reporting, and problem solving.
• Make recommendations on process improvements and practices that improve quality, speed and/or efficiency.

Responsibilities:

The Journeyman Systems Administrator supports Secretary of the Air Force, Office of Competition (SAF/OCB) providing IT systems administration in support of the overall work being performed under this task order. The below tasks are required to maintain the systems that support the classified system environments needed for the work under this task order. Per PWS section 1.3.4.2 IT Systems Administration, responsibilities include but are not limited to:

• Support classified, unclassified, and cloud-based networks and related systems, workstations, and associated software along with stand-alone systems, laptops, and various peripheral devices.
• Support the Gemini IT Team Lead in execution of all tasks and requests for data, demonstrate unity of effort in support of the client.
• Provide assistance in account management services.
• Provide support for IT software (all software will be Government provided):
• Support install and maintain software upgrades/modifications.
• Install/test/maintain new software procedures by IT systems.
• Support tests of all new releases and modifications and complete/update all documentation affected by required changes.
• Ensure upgrades/modifications of IT software are stable and backup is maintained.
• Perform computer/network hardware troubleshooting; and, when appropriate and economically feasible, perform computer/network hardware repairs.
• Provide technical support for IT systems.
• Control IT connections in accordance with Information System Security Officer (ISSO) and other Government guidelines. Coordinate the resolution of problems. Control, manage, and troubleshoot IT systems and conduct logical operating system fault monitoring.
• Coordinate the resolution of problems. Provide official communication to users prior to upgrades/modifications to IT systems/software to ensure no impact to the CDM mission.
• Control, manage, and troubleshoot IT systems and conduct logical operating system fault monitoring.
• Backup/restore IT systems and perform reconfiguration and diagnostics/remedial action and ensure end-to-end physical connectivity.
• Support current physical configurations of IT systems.
• Maintain IT systems operations.
• Monitor applications/system software and hardware operations.
• Conduct routine high-priority systems problem identification and high-priority corrective actions
• Interface with the Non-classified Internet Protocol (IP) Router Network (NIPRNET), Secret Internet Protocol Router Network (SIPRNET), Joint Worldwide Intelligence Communications System (JWICS), Defense Messaging System, and other networks, as required.
• Provide technical assistance to the Information System Security Manager (ISSM) and ISSO roles for classified, unclassified, and cloud-based networks and related systems, workstations, and associated software applications.
• Execute the CDM Configuration Management (CM) program:
• Maintain status accounting records and reports.
• Participate in system configuration development and maintenance review tasks.
• Develop, document and maintain operational procedures for all IT related processes.
• Use government provided Generative AI tools on a day-to-day basis to accelerate tasks, research, documentation, analysis, planning, reporting, and problem solving. Make recommendations on process improvements and practices that improve quality, speed and/or efficiency.

Qualifications:

• The candidate must have the following qualifications:
• Minimum of five (5) years of related work experience.
• Minimum of four (4) specific work-related experience in support of a DoW component.
• IAT Level II certified in accordance with DoD 8570.01-M. (CompTIA Security+ CE)
• Good verbal and written communications skills, able to communicate IT information to customers in easy-to-understand terms.
• Good customer service skills.

The following qualifications are desired:

• Knowledgeable and skilled in applying Generative AI.
• Experience with local partners.
• Ability to work independently and as a member of a team.
• Knowledge of and familiarity with project management methods and tools.

Travel: Vicinity travel within the NCR and occasional long-distance travel outside the NCR

Other Requirements: