Job Description

Systems Administrator / IT Support (Hybrid) – Dandenong South

Looking to step beyond the service desk and into a broader systems role? This is your chance to build your career in a growing global business.

About Us – Daniels Health
Daniels Health is a global healthcare solutions company focused on making healthcare safer through innovative waste management and infection control systems.

• Operating across Australia, the US, Canada, and the UK

• Supporting hospitals and healthcare providers with critical infrastructure and services

• Committed to protecting people and the environment

As we continue to grow, we’re strengthening our global IT capability, and this role is a key part of that journey.

The Opportunity
We’re hiring a Systems Administrator / Service Desk Analyst to join our Melbourne team. This is a hybrid role where you’ll split your time between hands-on user support and managing core IT systems.

You will:

• Support engineers and office teams with business-critical issues

• Act as a key escalation point for complex technical problems

• Manage and improve systems across Microsoft 365, Azure, and endpoint environments

• Help build a more secure, efficient, and scalable IT function

• Contribute to follow-the-sun support across our global operations

What You’ll Be Doing

• Troubleshoot hardware, software, and connectivity issues (Tier 1–2)

• Support Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive

• Manage users and access in Active Directory and Entra ID

• Administer Windows Server and cloud-based systems (Azure)

• Manage endpoints using Intune (and ideally JAMF)

• Support security initiatives including MFA, least privilege, and endpoint protection

• Monitor systems, backups, and respond to incidents

• Contribute to projects, upgrades, and continuous improvement

What We’re Looking For

• 3+ years’ experience in IT support, systems administration, or a hybrid role

• Strong troubleshooting skills across Windows environments

• Experience with Microsoft 365, Active Directory, and endpoint management

• Solid understanding of networking fundamentals (DNS, DHCP, TCP/IP)

• A proactive, customer-focused mindset

Nice to have:

• Azure experience

• JAMF exposure

• Cybersecurity experience

Why Join Daniels Health

• Opportunity to step into a broader systems-focused role

• Real ownership and visibility across a global IT environment

• Career progression toward a Regional IT Lead role

• Work on meaningful systems that support the healthcare sector

• Collaborative and supportive team culture

• On-site gym with free personal training sessions

Location and Flexibility

• Dandenong South, Melbourne

• Hybrid working (approximately 3 days on-site)

If you’re ready to grow your career beyond support and into systems, we’d love to hear from you.