Job Description

Ready to take your career global?

Make your mark at one of the biggest names in payments. We're looking for a system administrator to join our Merchant Solutions TSO - International Auth and Settlement.

What you'll own

Seeking an experienced Senior Systems Support Engineer / SRE to provide operational support for business-critical payment processing platforms and middleware technologies. The role focuses on incident management, root cause analysis, service reliability, automation, release support, and continuous operational improvement within a 24x7 production environment.

Key Responsibilities

• Provide 24x7 on-call support for critical production systems.
• Troubleshoot and resolve production incidents using ITSM Incident, Problem, and Change Management processes.
• Perform log-level analysis, root cause investigations, and defect management.
• Partner with Product, Development, Infrastructure, and Business teams to resolve issues and implement permanent fixes.
• Support production releases, disaster recovery exercises, and change events.
• Develop and maintain operational documentation, runbooks, and knowledge articles.
• Drive service reliability, operational efficiency, and automation initiatives.
• Create scripts and tooling to reduce manual effort and improve support processes.
• Analyze operational trends and communicate findings to technical and business stakeholders.

What you bring:

Core Skills

• Strong analytical, troubleshooting, and problem-solving capabilities.
• Excellent communication and stakeholder management skills.
• Experience working in Agile, SDLC, ITSM, and Site Reliability Engineering environments.
• Demonstrated ownership, accountability, and continuous improvement mindset.

Technical Skills

Infrastructure & Cloud

• Linux / Unix Administration
• Docker & Kubernetes
• VMware and on-premise infrastructure
• Hybrid cloud platforms and connectivity(AWS Cloud)
• API support and integrations

Middleware & Applications

• Oracle WebLogic Administration (11g & 12c)
• Apache Tomcat Support
• Java application troubleshooting and performance analysis
• Oracle Identity & Access Management (IAM)
• Elastic Search
• WLST scripting

Database Technologies

• Oracle Database Support
• SQL and PL/SQL
• Middleware-to-database troubleshooting

Networking & Operations

• Firewalls, DDoS protection
• F5 LTM & GTM
• Proxy server configuration and administration
• Shell Scripting
• Ansible automation

Preferred Experience

• Payments, banking, or financial services domain knowledge.
• Understanding of the payment transaction lifecycle.
• Control-M scheduling and batch processing.
• Kafka and event-driven architectures.
• Experience supporting high-volume, business-critical production environments

This role is ideal for a production support professional with strong AWS cloud knowledge, Oracle Middleware, Linux, Database, and SRE expertise who can lead complex incident resolution, improve platform reliability, and support mission-critical payment systems.

About the team

Be part of the Global Payments NAP Billing & Funding SRE team, a 10-member Support team across the UK and Pune, India, supporting one of the world's largest payment acquirers. We ensure the reliability and resilience of critical billing, settlement, and funding platforms, driving automation, operational excellence, and continuous service improvement for high-volume payment processing systems.

What makes a GlobalPayer

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do. Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.