Job Description

Posting number: 97195-11926

Department: Information Technology

Division: Technical Services

Job classification: Systems Administrator - Security & Patch Management

Posting type: Open

Categories: IT and Computers, Software

Summary

The Illinois Tollway is dedicated to providing and promoting a safe and efficient system of highways while ensuring the highest possible level of service for our customers. Whether it's I-PASS, the Move Illinois Program, open road tolling or keeping you safe with our H.E.L.P. trucks, we are committed to delivering great benefits and services to customers.

The Tollway is a user-fee system – no state or federal tax dollars are used to support maintenance and operations. Operations are funded by toll and concession revenues.

Under the leadership of the Board of Directors and Executive Staff, the Tollway is committed to achieving the following goals: increase collaboration with regional transportation and planning agencies, promote the regional economy, maintain financial integrity, foster environmental responsibility and sustainability, maintain the safety and efficiency of the Tollway system, further transparency and accountability, enhance customer service, and maintain public trust.

In support of this mission, the Systems Administrator - Security & Patch Management is responsible for the installation, configuration and maintenance of the information technology infrastructure which requires working with workstations, servers, switches, storage, software, and other technologies to support the organization. The Systems Administrator - Security & Patch Management focuses on patching and security remediation but also assists with overall systems administration which requires proficiency in several disciplines.

The Systems Administrator - Security & Patch Management supports enterprise endpoint management, software deployment, patch management, vulnerability and security remediation, compliance reporting, and endpoint troubleshooting. The Illinois Tollway uses Tanium for these functions; however, candidates with strong experience using comparable enterprise endpoint-management and patching platforms will also be considered.The

Systems Administrator - Security & Patch Management must maintain and continually improve the environment to provide the highest levels of service to the user base. The Systems Administrator - Security & Patch Management will be required to assess and report on current software versions, perform upgrades, as well as test and verify upgrades.

The Systems Administrator works both individually and in teams to maintain the operation of various sites. Business operation demands 24/7/365 continuous up time so this individual must be able to perform overtime when needed including holidays and weekends. Continuously changing software and hardware platforms require ongoing training and self-directed learning to maintain skill sets. Based on the functions of the Systems Administrator - Security & Patch Management position the incumbent will have administrative level rights, access to sensitive and confidential information, and must always exercise discretion and maintain confidentiality.

Examples of duties

Position Responsibilities

• Performs daily administrative maintenance tasks on servers and all other infrastructure equipment including, but not limited to:
• Performs system patching and security remediation using Tanium and other approved enterprise endpoint-management tools.
• Maintains Active Directory, Group Policy, and security permissions
• Maintains core endpoint-management systems, including Tanium, Microsoft Configuration Manager (formerly SCCM), Microsoft Intune, WSUS, and Group Policy.
• Assists with backups of all systems
• Creates and maintains server and systems documentation
• Installation, configuration, and maintenance of hardware including updates and patches to drivers, bios, and firmwareProvides tracking and reporting on remediation efforts, including endpoint coverage, patch compliance, deployment results, vulnerability remediation, and documented exceptions.
• Other duties as assigned
• Assists with help desk tickets and end-user support when required.
• Maintains proficiency within the IT industry via:
• Maintaining certifications
• Performs self-study to keep abreast of new software and hardware technologies
• Attends technical conferences and seminars
• Performs and assists with other departmental duties as required including project work or long-term items

Qualifications

Position Qualifications

Education (Required)

• High School graduate or GED equivalent is required for this position.

Skills and Experience (Required)

• Minimum of three (3) years of systems administration experience in a corporate or enterprise environment
• Experience managing software updates, patching, and application deployments using enterprise endpoint-management technologies such as Microsoft Configuration Manager (formerly SCCM), Microsoft Intune, Tanium, Group Policy, WSUS, BigFix, Ivanti, or comparable platforms.
• Experience with enterprise endpoint visibility, software deployment, patch management, vulnerability or security remediation, reporting, and endpoint troubleshooting.
• Experience testing, targeting, scheduling, monitoring, troubleshooting, and validating enterprise software or patch deployments.
• Knowledge of structured testing, pilot groups, maintenance windows, change control, exception handling, rollback planning, and post-deployment validation.

Education and Experience (Preferred)

• Bachelor’s degree in Business, Management or a related field of study
• At least one (1) year of hands-on Tanium platform experience is preferred, but not required, including experience with Tanium Patch, Deploy, endpoint or client health, reporting, or integrations.Experience with Microsoft 365,Microsoft Azure, and Microsoft Intune
• Experience with VMware ESXi
• Experience in backup software and systems (e.g. Netbackup, Networker, Data Domain, IDPA, ECS, and Avamar)
• Experience in enterprise class antivirus tools with centralized management (e.g. Trend, Microsoft, AMP solutions)

Technical certifications relevant to systems administration, endpoint management, cybersecurity, Microsoft technologies, VMware, or Tanium.

The Illinois Tollway is committed to creating a diverse environment and is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, national origin or ancestry, disability, unfavorable discharge from military services, age, order of protection status, military status, sex or sexual orientation.

Supplemental information

All stated experience for each question listed within the Supplemental Question Section must also be reflected in the "Work Experience" section of your application or in your resume. Failure to do so, or overstating experience, will result in receiving no credit for your answer, and may result in your disqualification from consideration

Note: This is not a remote position. This position will report onsite in Downers Grove, IL.