Job Description

Highlights:

• Support a mission that matters by contributing to the FBI's CJIS program while gaining hands-on experience and learning from some of the industry's top professionals.
• Collaborate within a diverse, mission-focused environment alongside government personnel and contractor teammates from multiple organizations, bringing together a wide range of expertise and perspectives.
• Join a dynamic, high-visibility team where you'll have the opportunity to make meaningful contributions, tackle impactful challenges, and learn from renowned industry experts.
• Develop highly sought-after skills by gaining practical experience with the Scaled Agile Framework (SAFe) in a large government enterprise environment, building knowledge that is valuable across a wide range of future opportunities.

Typical Day:

This position works day to day in the CJIS Secure Network Operations Center (SNOC), providing continuous monitoring and operational support for FBI CJIS IT services. A typical shift includes monitoring system health, application availability, and circuit status for CJIS services and wide area network (WAN) connectivity to remote sites across the country. The role requires rapid identification, triage, and escalation of incidents to ensure high availability and compliance with CJIS security and operational requirements.

The SNOC operates 24/7 and supports the CJIS campus through a large, collaborative operations team. Team members follow a modified Agile SAFe methodology to manage operational workflows, incident response, and continuous service improvement. This role works closely with network, system, and application teams to coordinate troubleshooting.

Tasks:

• Provide on-site/on-duty monitoring personnel where identified, for 24x7x365 services.
• Create and review network blueprints, including LANs, WANs, and cloud networks, including scalability, performance, and security requirements.
• Assess new network hardware and software technologies, provide recommendations for upgrades or replacements based on emerging trends and business needs.
• Identify and resolve network performance issues, analyzing network traffic patterns, and optimizing network configurations for optimal efficiency.
• Identify potential network vulnerabilities, implementing security protocols, and advising on security best practices to protect sensitive data.
• Forecast future network bandwidth needs and identify infrastructure upgrades to accommodate growing demands.
• Act as a go-to person for complex network issues, provide technical guidance/training to other IT staff.
• Monitor network implementation projects, including configuration, installation, and testing of new network components.
• Developing network documentation and training materials for other team members.
• Maintain comprehensive documentation in Jira, Confluence, or any other document repository of network configurations, changes, and operational procedures.
• Staff day/afternoon/midnight shifts.
• Troubleshooting customer issues to identify and resolve root cause.
• Perform issue resolution and standard operating procedure management.

Required Qualifications:

• Network troubleshooting skills.
• Familiarity with security best practices.
• Utilize some scripting and automation skills for repetitive task.
• Possess excellent problem-solving and analytical skills.
• Experience working in an Agile organization using Scrum, XP, Kanban, and SAFe.

Position Type Shift Information:

• 7:00am-3:00pm – Training
• 3:00pm-11:00pm - Main Shift
• Shift differential provided for overnights only

US Citizenship: US citizenship required

Clearance: Current Top Secret clearance required

Location: Onsite – FBI CJIS Campus (Clarksburg, WV)

Ideal Innovations, Inc. is an Equal Opportunity Employer:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status.

Ideal Innovations, Inc. is a VEVRAA Federal Contractor