Computer World Services Corp. (CWS)

Systems Administrator / IT Support Specialist

Computer World Services Corp. (CWS)  •  Falls Church, VA (Onsite)  •  10 hours ago
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Job Description

Provide Tier 2 IT operations and end-user support for DHS environments. The resource will support daily operations, troubleshooting, installation, configuration, and maintenance of desktop hardware, software, peripherals, and related IT services.

Key Tasks & Responsibilities

    Key Responsibilities

    • Install, configure, test, troubleshoot, and maintain workstations, laptops, peripherals, and software.
    • Respond to and document incidents and service requests through the ITSM tool.
    • Perform hardware/software troubleshooting and replacement.
    • Provide walk-up and on-site end-user support.
    • Provide after-hours, night, and weekend support as required, including during operational or emergent situations.
    • Maintain documentation and operational records.
    • Support other IT operations activities as assigned.

Education & Experience

    Minimum Qualifications

    • Bachelor’s degree or equivalent combination of education and experience.
    • 6 years of relevant IT experience.
    • Experience supporting Windows desktop/laptop environments.
    • Experience with hardware/software installation, configuration, troubleshooting, and maintenance.
    • Experience working with an IT Service Management (ITSM) tool and incident/service request management.
    • Knowledge of ITIL or comparable IT service management practices.
    • Strong customer service and communication skills.
    • Ability to provide on-site support within the NCR as required.
    • Ability to provide night, weekend, holiday, or after-hours support as needed.

Certifications

  • Preferred: ITIL certification and relevant technical certifications.

Security Clearance

  • Candidate must possess DHS Suitability background investigation or be eligible to qualify for DHS Entry of Duty background investigation followed by DHS Public Trust Clearance

Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)

  • None
IND1

Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at hr@cwsc.com
Computer World Services Corp. (CWS)

About Computer World Services Corp. (CWS)

With over 30 years of hands-on experience, Computer World Services Corp. delivers exceptional enterprise-wide IT solutions and services to Defense and Civilian federal customers both domestically and abroad. Our performance is reflected by the consistently exceptional CPAR ratings we have received throughout the years and across all of our programs.

Our core competencies include:

• IT Operations and Maintenance

• Systems Architecture and Engineering

• Cloud Solution Services

• Agile Software Development

• Call Center Outsourcing

• Cybersecurity

With a team of over 400 staff members, our service and support extends to over 20 distinct Federal customers who are located globally.

CWS is committed to quality management and continual process improvement, as demonstrated by our ISO 9001:2015 certification and CMMI-DEV Level 3 appraisal.

Industry
IT & Software
Company Size
201-500 employees
Headquarters
Washington, DC
Year Founded
1990
Website
cwsc.com
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