Job Description

NeoWork is hiring for a Systems Administrator & IT Support Engineer to join our client's growing IT team. This role bridges the gap between traditional Tier 2 support and Systems Administration, providing a unique opportunity for an ambitious IT professional to expand their infrastructure knowledge while maintaining strong customer engagement. The successful candidate will support a 500-user, multi-state organization operating across 10 locations with a hybrid workforce. This individual will provide advanced technical support, administer core Microsoft technologies, support modern endpoint management, participate in infrastructure projects, and assist with maintaining a secure, reliable, and highly available IT environment.

What Success Looks Like:

• Consistently resolve Tier 2 support issues with minimal supervision.
• Become a trusted escalation resource for IT Support Technicians.
• Independently administer Microsoft 365 and Intune environments.
• Participate in server, networking, and cybersecurity initiatives.
• Contribute to automation and process improvement efforts.
• Demonstrate ownership of IT systems, support outcomes, and assigned projects.
• Improve documentation and operational maturity of the IT department.

Essential Duties and Responsibilities:

Advanced Technical Support (Approx. 40%):

• Serve as the primary escalation point for complex Help Desk issues.
• Troubleshoot and resolve hardware, software, operating system, mobile device, and network connectivity issues.
• Support highly technical engineering users and business professionals.
• Manage incidents through resolution while maintaining excellent customer communication.
• Support conference room technologies, printers, mobile devices, VPN connectivity, and remote workforce technologies.
• Participate in after-hours support rotation as required.
• Mentor Tier 1 technicians and provide technical guidance.

Microsoft 365 & Identity Administration:

• Administer Microsoft 365 E5 services including Exchange Online, Teams, SharePoint Online, OneDrive, and Microsoft Copilot.
• Support Entra ID and Hybrid Active Directory environments.
• Manage user lifecycle activities including onboarding, transfers, and offboarding.
• Maintain security groups, distribution lists, and access permissions.
• Support Conditional Access, MFA, Self-Service Password Reset, and identity governance initiatives.
• Assist with access reviews and compliance activities.

Endpoint Management & Modern Workplace:

• Administer Microsoft Intune and Windows Autopilot.
• Manage Windows 11 device deployments and lifecycle management.
• Support Android Enterprise and Apple Business Manager deployments.
• Maintain compliance policies, configuration profiles, and security baselines.
• Deploy and troubleshoot software using Intune and related management tools.
• Manage operating system, driver, firmware, and BIOS updates.

Infrastructure Administration (Approx. 30%):

• Support Windows Server environments.
• Assist with administration of Dell Hyper-V clusters.
• Perform virtual machine provisioning, monitoring, and maintenance.
• Support enterprise storage, server hardware, and backup systems.
• Administer Active Directory, DNS, DHCP, Group Policy, and file services.
• Monitor infrastructure health using enterprise monitoring platforms.
• Assist with disaster recovery and business continuity initiatives.

Security & Compliance:

• Support Microsoft Defender, endpoint security, and threat remediation activities.
• Assist with phishing investigations and response efforts using KnowBe4.
• Maintain security baselines and patch compliance.
• Participate in vulnerability remediation.
• Assist with audits, policy reviews, and documentation efforts.
• Support Zero Trust and cybersecurity maturity initiatives.

Networking Support:

• Troubleshoot DNS, DHCP, TCP/IP, wireless networking, VPN technologies, and Cisco networking infrastructure.
• Support WAN connectivity between company locations.
• Work with networking vendors and internal administrators on escalated issues.

Automation & Process Improvement:

• Develop PowerShell scripts to automate repetitive IT tasks.
• Improve provisioning, onboarding, reporting, and administration processes.
• Identify opportunities to improve service delivery.
• Create and maintain technical documentation and SOPs.
• Contribute to IT modernization initiatives.

Requirements

• 3-5 years of progressive IT experience
• At least 2 years supporting Microsoft 365 environments
• Experience in Tier 2 Help Desk, Systems Administration, or Infrastructure Support
• Experience supporting hybrid workforces and remote users
• Windows 10/11 and Microsoft 365 administration
• Active Directory, Entra ID, Intune, and Autopilot
• Exchange Online and Teams administration
• SharePoint Online fundamentals
• DNS/DHCP troubleshooting and Group Policy
• PowerShell fundamentals and VPN technologies
• Endpoint security administration
• Strong customer service mindset with excellent written and verbal communication
• Strong troubleshooting methodology with ability to prioritize competing demands
• Self-motivated, accountable, and a continuous learner with strong technical curiosity

Preferred Qualifications:

• Microsoft 365 Administrator certification
• AZ-900 or SC-900 certification
• CompTIA Network+ or CompTIA Security+
• ITIL Foundation certification
• Experience with Hyper-V and Dell server infrastructure
• Cisco networking experience
• Familiarity with Defender for Endpoint, CrowdStrike, or similar endpoint protection platforms
• Experience with Freshservice or Zabbix Monitoring
• Apple Business Manager and Android Enterprise experience
• Microsoft Copilot and PowerShell automation experience

Benefits

• We offer health insurance for contractors
• Holiday Extra Pay
• The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.
• We prioritize the mental health of our team members and offer mental health days to support their well-being.
• In addition to the base salary, performance-based incentives are provided.
• There is an annual review and appraisal process in place.
• There are ample opportunities for professional growth and advancement within the company.
• Salary range: $2600 up to $3100 based on experience