Job Description

Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork? At Ntiva, we’re more than a Managed Services Provider, we’re a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work…and each other.

Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we’re on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together.

If you thrive in a dynamic, supportive environment and enjoy going above and beyond, we’d love to meet you. Come explore one of our many opportunities and grow with us!

This position is posted to meet state regulatory requirements. A qualified internal candidate has been identified for this role, though all qualified applicants will be considered.

How you’ll make an Impact

As the Systems Administrator II, you will provide onsite technical support to clients. You will be responsible for implementing, maintaining, and improving client’s network infrastructure. This position is an advocate for the client, ensuring Ntiva and the client are in alignment to reach the common goals of a secured and high-performance infrastructure that meets their business needs.

Location and Work Expectations

• This exciting opportunity involves working on-site with various clients throughout the Washington DC area, providing an immersive and dynamic work experience.
• Must have a valid driver's license and insured vehicle. Travel may require up to 1.5hr drive to the location.
• This role also includes participation in a rotating on-call schedule four times a year that includes weekends.

What you will be doing

• Attend scheduled client appointments daily to provide end user support and to maintain, upgrade and manage client infrastructures. This may extend, on occasion to ad hoc, emergency support.
• Responsible for Maintaining & Troubleshooting Local and Cloud Infrastructure
• Provide excellent Customer Service & Support to End Users with IT Requests either onsite or remote (Installing, upgrading, & monitoring computer hardware & software). Work closely with the client POCs to resolve user's issues, set clear expectations, keep all communication clear, and prioritize workloads.
• Responsible for keeping Documentation up to date
• Work closely with the Dispatch team in meeting client’s schedule expectations.

You’ll be successful in this role if you have experience in/with

• 3+ years of experience in the field of Information Technology
• General MSP industry knowledge
• Ability to maintain and occasionally implement a variety of networking technology: Firewalls, Switches, UPS, Servers, SANS, NAS, Printers, WAP, COMPUTER
• Ability to administer & audit Office 365 end-user administrations
• Ability to troubleshoot the following Windows server roles: GPO, DHCP, DNS, NPS, WSUS, IIS, AD, DFS
• Service and troubleshoot end user issues (computer hardware, OS, software related)
• Superior people skills
• Ability to communicate and cooperate with various departments to obtain information needed
• Ability to work under pressure, while maintaining a tactful and professional demeanor
• Intermediate to advanced level of Microsoft Platforms
• Strong problem-solving capabilities
• Valid driving license & traveling required
• This role involves extended periods of sitting or standing and regular use of computers and office equipment

Required language skills 

• Ability to communicate professionally, in English, both written and orally 
• Ability to write business correspondence and process procedures 
• Ability to effectively present information and respond to questions from groups of managers, clients, and the general public 

Physical Environment / Working Conditions  (Field Operations + other roles if applicable) 

• Must be able to lift up to 50 pounds frequently 
• Must be able to lift up to 75 pounds rarely 
• Must be able to perform frequent bending, kneeling, squatting, and turning
• Must be able to perform occasional reaching over shoulder height, waist level and from floor
• Must be able to work in a fast-paced environment 
• Must be able to work in an unsupervised environment
• Must be able to drive / sit for extended periods of time

Equipment / Machinery Used 

• Two-wheel dolly 
• Basic Tools (screwdrivers, vacuums, etc) 
• Mobile phones 
• Laptops/Desktop computers 

Benefits and Perks

• Medical, Dental and Vision coverage for employee and family
• 401k + company-matched contributions 4% match on 5% contribution - no vesting period! (Employee and Company contribute after 90 days)
• Group Term Life and Accidental Death and Dismemberment coverage (company provided)
• Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided)
• Health Savings Account (HSA) Options / PPO Options
• Employee Assistance Program
• Paid Time Off (PTO) + Volunteer Time Off (VTO) + 8 Paid Holidays + 3 Floating Holidays
• Education Reimbursement Program
• Generous Employee Referral Program - cash bonus for successful referrals!
• Dynamic Recognition and Rewards
• Clear Promotion and Advancement Tracks
• Work with Industry-Leading Talent

The base pay range for this position is expected to be between $65,000.00 and $75,000.00 per year. The base pay offered may vary depending on multiple non-discriminatory factors including, but not limited to, market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, and PTO. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.

FLSA Status: Salaried, Exempt

Work Authorization Criteria

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. At this time, we are unable to sponsor or assume sponsorship of an employment visa.

Workspace Requirements and Remote Work Policy

Team members must establish a dedicated safe workspace that is free from distractions, hazards, and that is secure from unauthorized access. This includes following Ntiva’s IT User and Security Policies that include but are not limited to password-protecting all equipment, keeping confidential and proprietary documents secure, refraining from using public Wi-Fi, having adequate arrangements in place to avoid significant interruptions from caregiving responsibilities during work hours (except in emergency situations with manager approval). Any remote work away from a team member’s normal expected dedicated safe workspace must be requested by team member, is subject to review by management, and must adhere to Ntiva policies and procedures.

Our Commitment to a Diverse Workforce

At Ntiva, we are committed to creating and maintaining a diverse, inclusive, and welcoming work environment for all employees and job applicants. We firmly believe that a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem-solving capabilities. As an equal opportunity employer, we actively seek to recruit and retain a diverse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, age, hair length, protective hairstyles, organ donor status, disability, veteran status, or any other legally protected status and comply with all applicable laws governing nondiscrimination in employment.

Application Deadline: The sooner you apply, the sooner we can get to know you! Submit your resume today! Applications will be accepted until 10/26/26.